VP of Growth & Customer Experience – Multi-Brand Ops

Apex Service Partners

Kansas City (MO)

On-site

USD 200,000 - 250,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Apex Service Partners is seeking a results-driven Vice President of Commercial Operations to lead the Plains & Ozarks Market and accelerate revenue growth across HVAC, plumbing, and electrical brands. This executive will align marketing, customer experience, analytics, and growth initiatives with field leadership.

You will drive market growth, optimize acquisition and retention, and ensure scalable contact center and membership strategies.

Qualifications

Bachelor's degree required; MBA preferred.
Proven success driving customer acquisition, retention, and revenue growth.
Experience leading customer contact center, call center, or service operations.
Strong analytical mindset with the ability to translate data into action.
Executive-level communication and stakeholder management skills.

Responsibilities

Lead Market Growth Strategy: Develop and execute commercial strategies for profitable growth across a portfolio of home service brands.
Drive Customer Acquisition & Retention: Grow new customers and increase lifetime value in collaboration with marketing.
Oversee Contact Center Performance: Set standards, manage booking rates, conversions, and service quality.
Own Membership Program Growth: Drive enrollment, retention, renewal, and recurring revenue.
Partner with General Managers: Advise on lead generation, booking, sales conversion, and customer experience.
Support Market Expansion: Integrate and ramp up newly acquired partner brands.