VP of Enterprise Client Relationships & Growth

Cayuse Holdings; United States; Remote; USD 220.000 - 280.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Vision & dental

Unlimited PTO

Remote stipend

Parental leave

401k match

Wellness reimbursement

Remote environment

Zusammenfassung

Cayuse Holdings is seeking a Vice President, Client Relationships to lead our strategic account organization, owning renewals, account planning, and revenue retention. You will guide a team of Customer Success and Strategic Account Managers, manage an expansion quota, and drive GRR/NRR improvements.

The role demands strong executive presence and hands-on leadership to achieve measurable client outcomes. The ideal candidate is an executive-level relationship builder who can influence

Qualifikationen

• 12+ years of enterprise software sales or strategic client delivery experience.
• 5+ years leading managers in a matrixed enterprise account team.
• Proven track record with GRR/NRR retention and expansion quotas.
• Executive presence with strong negotiation and communication skills.
• Experience selling into education, healthcare, research, or similar enterprises.
• Willingness to travel 30–50% for on-site meetings and reviews.
• CRM proficiency and familiarity with modern sales methodologies.

Aufgaben

• Lead, coach, and develop a team of CSMs and SAMs with clear performance expectations.
• Hire onboarding and career development plans for the team and retain top talent.
• Establish operating rhythm for account planning, forecast reviews, and health reviews.
• Oversee tools and processes to optimize team reach and performance.
• Be executive sponsor for largest enterprise accounts and lead executive reviews.
• Lead CBRs and Steering Committees focused on outcomes and ROI.
• Guide enterprise customers through platform updates and adoption roadmaps.
• Own GRR/NRR and carry an expansion quota for cross-sell and renewals.
• Own renewals forecasting, pricing terms, and negotiations with Finance/Legal.
• Build expansion pipeline with Revenue Operations and maintain CRM hygiene.
• Lead escalation and recovery for at-risk accounts.
• Own account plans detailing goals, stakeholders, adoption, risks, and expansion.
• Define health scoring and act on adoption and engagement signals.
• Drive renewal, risk mitigation, and expansion plans via health reviews.
• Partner with Product/Delivery to maximize feature adoption and value realization.
• Coordinate cross-functional teams to resolve escalations and feed roadmap.

Kenntnisse

Executive relationship building

C-suite influence

Strategic account management

Forecasting & analytics

CRM platforms (Salesforce)

Negotiation

Team leadership

SaaS/cloud deployments

Cross-functional collaboration

Data-driven decision making

Ausbildung

Bachelor's degree (Business/IS)

MBA or equivalent

MEDDPICC/Challenger certification

Jobbeschreibung

Cayuse Holdings is seeking a Vice President, Client Relationships to lead our strategic account organization, owning renewals, account planning, and revenue retention. You will guide a team of Customer Success and Strategic Account Managers, manage an expansion quota, and drive GRR/NRR improvements.

The role demands strong executive presence and hands-on leadership to achieve measurable client outcomes. The ideal candidate is an executive-level relationship builder who can influence