Head of Enterprise Client Success & Growth

Cayuse; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Wellness stipend

Job summary

Cayuse is seeking a seasoned Customer Success leader to own and grow strategic enterprise accounts. You will drive renewals, GRR/NRR, and expansion, while guiding a team of CSMs and SAMs to deliver exceptional outcomes.

In this role, you will set account plans, monitor health, mitigate risk, and serve as executive sponsor for top clients, ensuring long-term partnerships and revenue growth.

Qualifications

• 12+ years in enterprise software or customer success.
• 5+ years leading account teams.
• Strong SaaS financial literacy and CRM proficiency.
• 401(k) matching and wellness stipend offered.

Responsibilities

• Lead strategic accounts, owning renewals, growth, and GRR/NRR.
• Drive account planning, health scoring, and risk mitigation.
• Serve as executive sponsor for enterprise clients.
• Own expansion pipeline and renewals.

Skills

Leadership

Account management

Enterprise SaaS

Renewals & expansion

Tools

CRM proficiency

Job description

Cayuse is seeking a seasoned Customer Success leader to own and grow strategic enterprise accounts. You will drive renewals, GRR/NRR, and expansion, while guiding a team of CSMs and SAMs to deliver exceptional outcomes.

In this role, you will set account plans, monitor health, mitigate risk, and serve as executive sponsor for top clients, ensuring long-term partnerships and revenue growth.