VP of Client Relationships (Fully Remote)

Cayuse; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Wellness stipend

Job summary

Cayuse is seeking a seasoned Customer Success leader to own and grow strategic enterprise accounts. You will drive renewals, GRR/NRR, and expansion, while guiding a team of CSMs and SAMs to deliver exceptional outcomes.

In this role, you will set account plans, monitor health, mitigate risk, and serve as executive sponsor for top clients, ensuring long-term partnerships and revenue growth.

Qualifications

• 12+ years in enterprise software or customer success.
• 5+ years leading account teams.
• Strong SaaS financial literacy and CRM proficiency.
• 401(k) matching and wellness stipend offered.

Responsibilities

• Lead strategic accounts, owning renewals, growth, and GRR/NRR.
• Drive account planning, health scoring, and risk mitigation.
• Serve as executive sponsor for enterprise clients.
• Own expansion pipeline and renewals.

Skills

Leadership

Account management

Enterprise SaaS

Renewals & expansion

Tools

CRM proficiency

Job description

• Lead strategic accounts, owning renewals, growth, and GRR/NRR.
• Manage and develop CSMs and SAMs.

Key Responsibilities:

• Drive account planning, health scoring, and risk mitigation.
• Serve as executive sponsor for enterprise clients.
• Own expansion pipeline and renewals.

Qualifications:

• 12+ years in enterprise software/customer success.
• 5+ years leading account teams.
• Strong SaaS financial literacy and CRM proficiency.
• 401(k) matching and wellness stipend.

Cayuse

Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.