VP of Engineering, Program Management

Qu; United States; Remote; USD 190,000 - 270,000; Full time

Job summary

Qu seeks a VP of Engineering Program Management to drive organizational efficiency and implement scalable processes across Product & Engineering. You will own release management, process redefinition, and Agile best practices to accelerate growth while maintaining quality and customer satisfaction.

The role requires a deep background in Agile, program management leadership, and a proven track record of building high-performing teams in dynamic environments.

Qualifications

• 10+ years in process and program management in software.
• Experience leading scalable teams in fast-paced settings.
• Deep Agile expertise including Scrum.
• Strong analytical and strategic thinking.
• Excellent cross-functional communication.
• Bachelor’s degree in CS, Business, or related field.

Responsibilities

• Drive tools and processes for faster release management.
• Improve transparency of software releases to customers.
• Build a small team to manage release activities.
• Streamline intake and triage for feature requests and bugs.
• Establish incident management protocols for production issues.
• Ensure standardized processes and accountability.
• Mentor teams on Agile methodologies and best practices.

Skills

Release management

Process optimization

Agile methodology

Leadership

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree or equivalent

Job description

The VP of Engineering Program Management will play a critical role in driving organizational efficiency, optimizing processes, and ensuring seamless execution of top-level initiatives across our Product & Engineering teams. This leadership position requires a deep understanding of Agile methodologies, exceptional program management skills, and a passion for continuous improvement. You will collaborate closely with cross-functional teams to redefine, formalize, and implement new processes that support our rapid growth and scalability.

At Qu you will own the following:

Release Management

• Tools and Processes Optimization: Drive the implementation of new tools and processes to enhance release management, making it faster and easier to roll out software releases to our customers at the end of each sprint.
• Communication and Transparency: Improve communication and transparency regarding software releases, ensuring customers are informed about when they will receive the latest updates.
• Staff Augmentation: Determine where the current gaps are and build a small, dedicated team responsible for managing release activities.

Process Redefinition and Implementation

• Intake and Triage Management: Develop and implement streamlined processes for the intake and triage of new feature requests and bug reports from both customers and internal teams.
• Incident Management: Establish robust incident management protocols for handling production bugs, outages, and other critical issues, ensuring timely resolution and minimal disruption.
• Adherence and Accountability:
• • Drive the consistent adoption of standardized processes and best practices across the organization.
  • Ensure all relevant stakeholders are actively managing incoming bugs and feature requests, and are consistently communicating status updates to customers, support teams, and other relevant departments.
  • Foster a culture of accountability and responsiveness, ensuring that process adherence enhances efficiency and customer satisfaction.

Agile Best Practices

• Lifecycle Adherence: Ensure cohesive understanding and adherence to Agile best practices across all software development teams, fostering a culture of continuous improvement and high performance.
• Training and Development: Provide guidance, training, and mentorship to teams on Agile methodologies, promoting a consistent approach to software development.

What we’re looking for:

• Experience: Minimum of 10 years of experience in process and program management within a software development environment, preferably in a POS or related industry.
• Leadership: Proven track record of leading and scaling high-performing teams in a fast-paced, dynamic environment.
• Agile Expertise: Deep understanding of Agile frameworks, with hands-on experience in Scrum and other Agile methodologies.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think strategically and execute methodically.
• Communication: Excellent communication and interpersonal skills, capable of effectively collaborating with cross-functional teams and stakeholders at all levels.
• Education: Bachelor’s degree in Computer Science, Business Administration, or a related field.