Project Manager

The Phoenix Group; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Phoenix Group is seeking a Project Manager to work directly with the Chief Operating Officer and lead high-priority programs, special projects, product initiatives, and operational improvements across the company.

This role requires turning ambiguous problems into structured plans, coordinating across Operations, Product, Engineering, Security, Compliance, Customer Experience, and other teams to scale the business.

Qualifications

• Experience leading cross-functional programs from concept to completion.
• Ability to translate business needs into actionable programs.
• Strong program management, organization, and problem-solving skills.
• Excellent written and verbal communication with executives and tech teams.
• Experience building processes, dashboards, or internal tools.

Responsibilities

• Lead strategic programs and projects from concept to execution with clear milestones.
• Partner with the COO to translate priorities into actionable programs.
• Coordinate cross-functional initiatives and manage risks and blockers.
• Support internal AI platform product strategy, including roadmaps and backlog.
• Bridge between technical teams and business stakeholders with clear requirements.
• Develop scalable workflows and SOPs; build KPI dashboards.
• Analyze data and present executive briefings and recommendations.
• Transition initiatives into sustainable operations.

Skills

Program management

Operations coordination

Cross-functional collaboration

KPI & dashboard analysis

Executive communication

Problem solving

Jira

ServiceNow

Salesforce

Microsoft 365

Tools

Jira

ServiceNow

Salesforce

Microsoft 365

Job description

Our client is seeking a Project Manager to work directly with the Chief Operating Officer and lead high priority programs, special projects, product initiatives, and operational improvements across the company.

This role is designed for a highly capable operator who can take an ambiguous problem, bring structure to it, and drive it through execution. You will work across Operations, Product, Engineering, Security, Compliance, Customer Experience, and other teams to improve how we operate and help scale the business.

The role will also support the development and growth of an internal AI platform translating business and customer needs into product priorities and coordinating requirements, releases, adoption, and ongoing improvements.

What You'll Do

• Lead strategic programs and special projects from initial concept through execution, establishing clear plans, owners, milestones, and success measures.
• Partner with the COO to turn business priorities and emerging needs into actionable programs and solutions.
• Coordinate cross functional initiatives, drive accountability, and proactively identify and resolve risks, dependencies, and blockers.
• Support our internal AI platform’s product strategy and execution, including requirements, roadmap priorities, backlog management, pilots, testing, releases, and user feedback.
• Serve as a bridge between technical teams and business stakeholders, translating business needs into clear requirements and outcomes.
• Identify opportunities to improve, standardize, or automate business processes and lead those improvements through implementation.
• Develop workflows, SOPs, documentation, and scalable operating processes.
• Build and maintain KPIs, dashboards, and reporting to provide visibility into program, product, and operational performance.
• Analyze business and operational data and translate findings into recommendations and actions.
• Prepare executive briefings, business reviews, recommendations, and decision materials.
• Step into emerging priorities where ownership is unclear, establish structure, and transition successful initiatives into sustainable operations.

What We're Looking For

• 3–5 years of experience in business operations, program management, product operations, strategy and operations, consulting, or a related role.
• Demonstrated ability to independently own complex projects and drive them from concept through completion.
• Strong program management, organization, and problem solving skills.
• Excellent written and verbal communication skills, with the ability to work effectively with both executives and technical teams.
• Strong analytical skills and comfort working with KPIs, dashboards, and operational data.
• Experience improving processes and creating structure in environments where processes may not yet exist.
• Ability to influence and coordinate across teams without formal authority.
• Strong judgment, ownership, curiosity, and follow through.
• Ability to learn new business and technical concepts quickly and operate effectively in a fast moving environment.

Preferred Qualifications

• Experience in B2B SaaS, cybersecurity, cloud technology, AI, or federal technology.
• Experience with product management or product operations, including requirements, roadmaps, releases, QA, or customer feedback.
• Experience building processes, dashboards, reporting, or internal tools from the ground up.
• Experience working directly with senior executives.
• Familiarity with tools such as Jira, ServiceNow, Salesforce, Microsoft 365, and analytics platforms.
• Experience with federal customers or regulated technology environments is a plus.