VP of Customer Value & Experience

Infor Inc.; Atlanta (GA); Remote; USD 180,000 - 320,000; Full time

Job summary

Infor Inc. seeks a VP of Customer Value to lead enterprise-wide customer value initiatives, improving the journey and experiences across solutions, services, and AI.

The role will own strategy, operating model, and measurable outcomes while coordinating cross-functional teams to drive adoption, retention, and growth. This executive will define value plays, align priorities, and translate signals from customers, product, and usage into actions that deliver demonstrable business results for

Qualifications

• Be an experienced leader in enterprise software, SaaS, customer success, customer value, product strategy, digital transformation, offering strategy, or a related field.
• Experience leading an enterprise customer journey or cross-functional customer transformation with measurable customer and business outcomes.
• Experience setting enterprise strategy and mobilizing distributed business and capability owners around shared priorities and outcomes.
• Experience defining customer value, adoption, or lifecycle plays and measuring their impact on customer outcomes, retention, or growth.

Responsibilities

• Lead Infor’s Customer Value Journey, creating a unified approach that helps every customer see the value available to them, act on the right opportunities, and achieve measurable outcomes through Infor solutions, services, and AI.
• Mobilize cross-functional business and capability owners around shared priorities and outcomes, resolving tradeoffs, removing barriers, and holding leaders accountable for execution.
• Define and prioritize value plays that help customers get more from current solutions, adopt available capabilities, and use new innovations to achieve better outcomes; determine whom each play serves, how it is delivered, and how success is measured.

Skills

Enterprise software

SaaS

Product strategy

Digital transformation

Executive communication

Job description

Infor Inc. seeks a VP of Customer Value to lead enterprise-wide customer value initiatives, improving the journey and experiences across solutions, services, and AI.

The role will own strategy, operating model, and measurable outcomes while coordinating cross-functional teams to drive adoption, retention, and growth. This executive will define value plays, align priorities, and translate signals from customers, product, and usage into actions that deliver demonstrable business results for