VP, Customer Value & Experience

Infor; United States; Remote; USD 250,000 - 350,000; Full time

Job summary

Infor is seeking a VP Customer Value to lead enterprise-wide Customer Value Journey and Value Engine, setting strategy, operating model, and measurable outcomes across the organization. This role will determine which customer value plays Infor drives and align teams to deliver tangible business results using AI and data insights.

Based in a remote-friendly, US-based environment with potential locations in Atlanta or Dallas, the VP will partner with executives to drive adoption, retention, and

Qualifications

• Experience leading an enterprise software or SaaS customer value program.
• Experience leading an enterprise customer journey or cross-functional transformation with measurable outcomes.
• Experience setting enterprise strategy and mobilizing distributed owners around priorities.
• Experience defining customer value, adoption, or lifecycle plays and measuring impact on outcomes.
• Experience using customer and product intelligence, AI, or automation to drive decisions.
• Strategic leader with experience in business cases, investments, retention, expansion, profitability.
• Strong communication with executives, customers, and cross-functional teams.

Responsibilities

• Lead the Customer Value Journey to unify value delivered across solutions and AI.
• Mobilize cross-functional owners around priorities, resolve tradeoffs, ensure execution.
• Define and prioritize value plays to improve outcomes and drive adoption.
• Guide development of customer value intelligence, AI, and automation for actionable insights.
• Shape the customer experience so insights translate into clear actions and progress.
• Establish shared measures and executive visibility into adoption and value realization.
• Use feedback and performance data to update or stop value plays based on evidence.
• Assess where capabilities should improve the core customer experience and business results.

Skills

Leadership

Enterprise software

Customer value strategy

Stakeholder alignment

Cross-functional leadership

Data-driven decision making

Communication with executives

Job description

Infor is seeking a VP Customer Value to lead enterprise-wide Customer Value Journey and Value Engine, setting strategy, operating model, and measurable outcomes across the organization. This role will determine which customer value plays Infor drives and align teams to deliver tangible business results using AI and data insights.

Based in a remote-friendly, US-based environment with potential locations in Atlanta or Dallas, the VP will partner with executives to drive adoption, retention, and