VP Customer Value

Infor; United States; Remote; USD 250,000 - 350,000; Full time

Job summary

Infor is seeking a VP Customer Value to lead enterprise-wide Customer Value Journey and Value Engine, setting strategy, operating model, and measurable outcomes across the organization. This role will determine which customer value plays Infor drives and align teams to deliver tangible business results using AI and data insights.

Based in a remote-friendly, US-based environment with potential locations in Atlanta or Dallas, the VP will partner with executives to drive adoption, retention, and

Qualifications

• Experience leading an enterprise software or SaaS customer value program.
• Experience leading an enterprise customer journey or cross-functional transformation with measurable outcomes.
• Experience setting enterprise strategy and mobilizing distributed owners around priorities.
• Experience defining customer value, adoption, or lifecycle plays and measuring impact on outcomes.
• Experience using customer and product intelligence, AI, or automation to drive decisions.
• Strategic leader with experience in business cases, investments, retention, expansion, profitability.
• Strong communication with executives, customers, and cross-functional teams.

Responsibilities

• Lead the Customer Value Journey to unify value delivered across solutions and AI.
• Mobilize cross-functional owners around priorities, resolve tradeoffs, ensure execution.
• Define and prioritize value plays to improve outcomes and drive adoption.
• Guide development of customer value intelligence, AI, and automation for actionable insights.
• Shape the customer experience so insights translate into clear actions and progress.
• Establish shared measures and executive visibility into adoption and value realization.
• Use feedback and performance data to update or stop value plays based on evidence.
• Assess where capabilities should improve the core customer experience and business results.

Skills

Leadership

Enterprise software

Customer value strategy

Stakeholder alignment

Cross-functional leadership

Data-driven decision making

Communication with executives

Job description

Infor are recruiting a VP Customer Value who will be accountable for leading Infor’s enterprise‑wide Customer Value Journey and Value Engine, a 2027 Corporate Priority, and the customer experience they enable. The VP will own the strategy, cross‑functional decisions, operating model, and measurable outcomes. This leader will determine which customer value plays Infor drives, how those plays are prioritized and continuously improved, and how customer, product, and usage insights become relevant experiences and actions that help customers achieve their business outcomes.

Department: SaaS

Location: Atlanta

Infor are recruiting a VP Customer Value who will be accountable for leading Infor’s enterprise‑wide Customer Value Journey and Value Engine, a 2027 Corporate Priority, and the customer experience they enable. The VP will own the strategy, cross‑functional decisions, operating model, and measurable outcomes. This leader will determine which customer value plays Infor drives, how those plays are prioritized and continuously improved, and how customer, product, and usage insights become relevant experiences and actions that help customers achieve their business outcomes.

A Typical Day In The Life Includes

• Lead Infor’s Customer Value Journey, creating a unified approach that helps every customer see the value available to them, act on the right opportunities, and achieve measurable outcomes through Infor solutions, services, and AI.
• Mobilize cross-functional business and capability owners around shared priorities and outcomes, resolving tradeoffs, removing barriers, and holding leaders accountable for execution.
• Define and prioritize value plays that help customers get more from current solutions, adopt available capabilities, and use new innovations to achieve better outcomes; determine whom each play serves, how it is delivered, and how success is measured.
• Guide the development of customer value intelligence, AI, and automation that turn customer, product, usage, lifecycle, and commercial signals into relevant recommendations and actions for internal teams and customers.
• Shape the experience delivered through the Customer Value Journey so insights are clear, actions are practical, and progress toward customer outcomes is visible.
• Establish shared measures and executive visibility into adoption, customer outcomes, and value realization, and connect those results to retention, expansion, and growth for Infor.
• Use customer feedback and performance data to improve, scale, redesign, or stop value plays based on evidence.
• Assess where capabilities should improve the core customer experience, strengthen internal execution, support paid offerings or services, or drive broader business results.

Basic Qualifications

• Be an experienced leader in enterprise software, SaaS, customer success, customer value, product strategy, digital transformation, offering strategy, or a related field.
• Experience leading an enterprise customer journey or cross-functional customer transformation with measurable customer and business outcomes.
• Experience setting enterprise strategy and mobilizing distributed business and capability owners around shared priorities and outcomes.
• Experience defining customer value, adoption, or lifecycle plays and measuring their impact on customer outcomes, retention, or growth.
• Experience using customer and product intelligence, AI, or automation to help teams and customers make decisions and take action.
• Be an experienced strategist - including business cases, investment priorities, retention, expansion, packaging, profitability, and cost-to-serve tradeoffs.
• Experience leading through influence and communicate clearly with executives, customers, and cross-functional teams.

Preferred Qualifications

• Familiarity with ERP, industry CloudSuites, customer telemetry, adoption intelligence, configuration insights, process mining, AI-enabled recommendations, value engineering, or value realization.
• Experience with digital experiences that use shared intelligence to support internal teams and customers.
• Experience creating or monetizing value-added services, premium experiences, recurring optimization offerings, outcome-based programs, or AI-enabled customer capabilities.
• Experience using customer research, field feedback, benchmarks, and performance analytics to improve customer and commercial outcomes.
• Experience leading global change, enablement, or operating‑model transformation across digital and human‑led customer journeys.

Location: Remote, Atlanta GA, Dallas TX

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business‑wide digital transformation.

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long‑term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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