VP of Customer Success & Growth (Enterprise SaaS)

Smarty, LLC.; Orem (UT); On-site; USD 150,000 - 225,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Professional development

On-site office in Orem

Job summary

Smarty, a leader in location data intelligence, is seeking a VP of Customer Success to build and scale the customer success function from the ground up in Orem, UT. You will lead a team of managers, partner with Sales, Product, Engineering, and Marketing, and drive revenue retention and expansion through a data-driven approach.

The role emphasizes owning customer health, implementing scalable onboarding, and shaping renewal strategies to maximize long-term value for enterprise accounts.

Qualifications

• 8+ years in customer success, account management, or related role in B2B SaaS
• 3+ years leading teams in a customer-facing function
• Experience improving GRR/NRR in subscription models

Responsibilities

• Own GRR, NRR, churn, and customer health scoring
• Build onboarding programs and playbooks for enterprise accounts
• Own renewal process, forecast, and pricing discussions within guidelines
• Identify expansion opportunities and route to Account Executives
• Share adoption insights with Marketing and SMB Sales to convert self-serve users
• Design tiered coverage model for SMB and self-serve customers
• Bridge feedback between customers and product teams for feature rollouts
• Lead hiring and development of Customer Success Managers
• Develop CS processes, tooling, and CRM data accuracy

Skills

Customer success leadership

B2B SaaS experience

CRM proficiency

Team leadership

Education

Bachelor's degree or higher

Tools

Salesforce

HubSpot

Gainsight

Job description

Smarty, a leader in location data intelligence, is seeking a VP of Customer Success to build and scale the customer success function from the ground up in Orem, UT. You will lead a team of managers, partner with Sales, Product, Engineering, and Marketing, and drive revenue retention and expansion through a data-driven approach.

The role emphasizes owning customer health, implementing scalable onboarding, and shaping renewal strategies to maximize long-term value for enterprise accounts.