Remote VP, Customer Success: Drive Value & Growth

Brightfield; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Brightfield is seeking a Vice President of Customer Success to lead and develop a high-performing CS organization, owning customer outcomes across the lifecycle. You will oversee value realization, retention, renewal, and expansion, while building credibility with executive stakeholders and translating customer success into durable, growing commercial relationships.

The role requires hands-on leadership, strategic judgment, and the ability to mobilize cross-functional teams to resolve complex

Qualifications

• Senior CS leadership experience.
• Proven ability to drive retention, renewals and expansion.
• Executive-level relationships with customers and stakeholders.
• Ability to translate customer value into measurable business outcomes.
• Strong cross-functional collaboration and influence.

Responsibilities

• Build deep understanding of customer objectives, stakeholders, and decision processes.
• Lead the Customer Success function with accountability for outcomes.
• Connect TDX use cases to measurable business results and baselines.
• Drive retention, renewal and expansion through value realization.
• Mobilize Product, Data, Advisory, Sales, and other resources for the customer.
• Coach CS leads and develop strong customer executives.
• Translate issues into actionable inputs for internal teams.
• Engage credibly with practitioners and executives, delivering difficult messages when needed.

Skills

Senior leadership

Executive relationships

Customer success

Cross-functional collaboration

Growth mindset

Job description

Brightfield is seeking a Vice President of Customer Success to lead and develop a high-performing CS organization, owning customer outcomes across the lifecycle. You will oversee value realization, retention, renewal, and expansion, while building credibility with executive stakeholders and translating customer success into durable, growing commercial relationships.

The role requires hands-on leadership, strategic judgment, and the ability to mobilize cross-functional teams to resolve complex