VP of Customer Success & Enterprise Growth

CADDi; Chicago (IL); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Salary: $200k–$250k

Equity: stock option package

Health insurance: 100% company-paid

401(k) with company match

Substantial PTO and company holidays

Commuter benefits

Job summary

CADDi US Management Inc. in Chicago, IL seeks a Vice President of Customer Success to lead the U.S. Customer Success function for CADDi’s SaaS platform.

You will shape strategy, oversee operations, and drive team performance to deliver measurable value for enterprise clients. The role requires executive collaboration with Sales, Product, Finance, and Operations, oversight of onboarding, governance models, and dashboards, and the development of scalable playbooks to accelerate time-to-value and

Qualifications

• Master’s degree in Business Administration or related field plus 3 years of experience in management strategy, business operations, or customer success.
• Experience leading cross-functional teams and executive-level programs.
• Proven ability to design onboarding programs, governance models, and value realization frameworks.
• Strong analytics for portfolio reviews, forecasting, and performance dashboards.

Responsibilities

• Own customer success KPIs including adoption, NRR, churn reduction, and expansion metrics.
• Design onboarding programs and value realization frameworks to accelerate time-to-value.
• Establish executive business reviews and health dashboards using CRM/BI tools.
• Lead the Customer Success team, including recruitment and development.
• Define performance standards and best practices in client engagement and strategic account planning.
• Provide leadership to drive operational excellence and customer-first culture.
• Act as executive sponsor for enterprise accounts and maintain C-suite relationships.
• Develop playbooks and scalable processes for growth and customer success.
• Partner with CEO and CFO on leadership standards and expansion strategy.

Skills

Strategic leadership

Stakeholder management

SaaS business model

Customer success

Data-driven decision making

Team leadership

Education

Master's degree in Business Administration

Tools

CRM systems

BI tools

Job description

CADDi US Management Inc. in Chicago, IL seeks a Vice President of Customer Success to lead the U.S. Customer Success function for CADDi’s SaaS platform.

You will shape strategy, oversee operations, and drive team performance to deliver measurable value for enterprise clients. The role requires executive collaboration with Sales, Product, Finance, and Operations, oversight of onboarding, governance models, and dashboards, and the development of scalable playbooks to accelerate time-to-value and