VP, MSP Operations & Portfolio Performance

Lyra Technology Group; Waterloo (IL); Remote; USD 150.000 - 200.000; Vollzeit

Zusammenfassung

Lyra Technology Group seeks a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This role emphasizes influence over execution and profitability in decentralized businesses, not day-to-day management of a single MSP.

You will work with the Regional CEO and local leaders to identify gaps, implement best practices, and improve KPI accountability while balancing customer experience, team health, and growth across markets in North America.

Qualifikationen

• Experience leading operations within an MSP or IT services organization.
• Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success.
• Proven ability to improve operational performance and scalability.
• Executive presence with the ability to influence CEOs and senior leaders.
• Comfortable operating across multiple businesses and leadership styles.

Aufgaben

• Partner with CEOs and operational leaders to improve business performance and execution.
• Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management.
• Identify operational gaps, risks, and improvement opportunities across the portfolio.
• Support leadership teams with strategic planning, accountability frameworks, and operational best practices.
• Help improve pricing discipline, productivity, and profitable growth initiatives.
• Share best practices and operational insights across portfolio companies.
• Support post-acquisition operational integration and maturity initiatives where applicable.
• Build strong relationships with local leadership teams through influence and credibility rather than centralized control.
• Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership.
• Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities.
• Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams.
• Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast.
• Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions.
• Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month.

Kenntnisse

MSP operations

PSA metrics

Executive influence

Cross-border travel

Financial acumen

Jobbeschreibung

Lyra Technology Group seeks a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This role emphasizes influence over execution and profitability in decentralized businesses, not day-to-day management of a single MSP.

You will work with the Regional CEO and local leaders to identify gaps, implement best practices, and improve KPI accountability while balancing customer experience, team health, and growth across markets in North America.