Client Value Director: Growth & Retention Lead

Lyra Technology Group; Naperville (IL); Hybrid; USD 110,000 - 120,000; Full time

Job summary

Lyra Technology Group seeks a Director of Client Value in Naperville, IL to own client retention and revenue expansion across an MSP-based portfolio. You will translate business goals into technology decisions, earn trust as a strategic advisor, and drive measurable MRR/NRR growth through disciplined roadmaps and business reviews.

You will build trusted advisor relationships with client executives, conduct regular on-site visits, and help clients optimize security, IAM, backups, Microsoft

Qualifications

• 5+ years of experience in account management or client success in a B2B MSP/IT services context.
• Proven track record of retaining clients, expanding revenue, and renewals with accountability for outcomes.
• Ability to hold strategic conversations with C-suite and executives, not just operational talks.
• Experience leading upsell discussions and advisory-oriented sales.
• Experience building or improving operational processes within a team or department.

Responsibilities

• Own net revenue retention for an assigned book of business, including renewals and expansions.
• Lead business reviews and technology roadmaps aligned to client goals for 12–36 months.
• Identify upsell opportunities and maintain a forward-looking expansion pipeline.
• Drive AI-enabled revenue initiatives and integrate them into the expansion plan.
• Translate client needs into documented standards and repeatable processes.

Skills

Client relationships

Executive presence

Strategic advisory

Account leadership

Post-sale leadership

Tools

HubSpot

ScalePad Lifecycle Insights

MyITProcess

ConnectWise

PSA tools

Job description

Lyra Technology Group seeks a Director of Client Value in Naperville, IL to own client retention and revenue expansion across an MSP-based portfolio. You will translate business goals into technology decisions, earn trust as a strategic advisor, and drive measurable MRR/NRR growth through disciplined roadmaps and business reviews.

You will build trusted advisor relationships with client executives, conduct regular on-site visits, and help clients optimize security, IAM, backups, Microsoft