VP Mortgage Processing & Quality Excellence

Perry Johnson Mortgage Company; Troy (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

Perry Johnson Mortgage Company is seeking a Vice President, Loan Processing to lead the mortgage processing department. Reporting to the President, you will set goals, manage staffing, and oversee production, quality, and regulatory compliance to support customer experience.

You will mentor staff, optimize workflows, and collaborate with leadership to meet budget and plan requirements while maintaining high service levels for internal and external clients.

Qualifications

• Bachelor’s degree or equivalent commensurate experience required.
• Minimum 5 years of residential mortgage loan processing and management experience.
• Detailed knowledge of processing, underwriting and closing procedures.
• Strong written and verbal communication, planning, and organizational skills.
• Demonstrated teamwork and customer service skills.
• Strong PC skills (MS Office) required, must have experience with mortgage origination systems, platforms tools and technology.
• Successful history of leading, developing, and mentoring staff.
• Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Responsibilities

• Work with leadership to determine staffing needs and allocate work based on overall sales volume and pipeline.
• Manage processing team goals that feed both departmental and organizational goals. Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals.
• Retrieve, review, create, distribute and discuss reports related to the processing department with staff.
• Determine success rate of meeting certain benchmarks
• Monitor compliance issues, including that all department members attend required meetings and that staff is in compliance with state and federal regulations.
• Monitor team quality accuracy and efficiency through coaching and mentoring efforts.
• Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internal and external regulatory requirements.
• Ensure department is providing a high level of customer service to internal and external customers.
• Maintain and distribute company and agency guidelines. Distribute changes to appropriate staff.
• Manage vendor relationships with appraisers and title companies and work to resolve escalated issues as needed.
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Skills

Leadership

Strategic planning

Communication

Team management

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

Mortgage origination systems

MS Office

Job description

Perry Johnson Mortgage Company is seeking a Vice President, Loan Processing to lead the mortgage processing department. Reporting to the President, you will set goals, manage staffing, and oversee production, quality, and regulatory compliance to support customer experience.

You will mentor staff, optimize workflows, and collaborate with leadership to meet budget and plan requirements while maintaining high service levels for internal and external clients.