*This will be a financial services-focused role. All candidates must have BFSI experience*
We are seeking an experienced individual to drive client growth, strengthen executive relationships, and expand strategic business opportunities within existing client accounts. This role combines business development, strategic consulting, and digital transformation, helping organizations solve complex business challenges through customer experience, digital marketing, digital products, commerce, data, and AI-enabled solutions.
The ideal candidate will have experience within a consulting, technology services, digital transformation, or agency environment, with a proven ability to engage senior executives, identify growth opportunities, develop strategic solutions, and deliver measurable business outcomes.
Key Responsibilities
- Drive account growth and business development by identifying, developing, and advancing strategic opportunities.
- Build trusted relationships with C-suite executives and senior stakeholders across marketing, digital, customer experience, product, data, and technology.
- Develop account strategies, business cases, and transformation roadmaps aligned with client objectives.
- Lead strategic discussions, executive workshops, and opportunity-shaping initiatives.
- Collaborate with cross-functional teams to develop integrated solutions that address client needs and support business growth.
- Oversee client engagements to support successful outcomes, strengthen relationships, and identify opportunities for continued expansion.
- Stay informed on industry trends, emerging technologies, and market opportunities to help clients navigate business and digital transformation.
- Share best practices and collaborate across teams to drive continuous improvement and client success.
Qualifications & Desired Experience
- Experience in digital transformation, customer experience, digital marketing, digital products, commerce, data, analytics, AI, or related areas within a consulting, technology services, or agency environment.
- Strong understanding of the financial services industry, including banking, wealth management, capital markets, payments, insurance, or asset management.
- Experience leading or selling large-scale digital transformation initiatives involving customer experience, marketing technology, commerce, personalization, customer data, AI, or related platforms.
- Proven ability to build relationships with C-suite and senior executive stakeholders.
- Demonstrated success in business development, opportunity creation, account growth, and revenue expansion.
- Experience developing business cases, strategic recommendations, and transformation roadmaps.
- Strong business acumen and the ability to connect digital capabilities with measurable business outcomes.
- Experience working across complex organizations and leading cross-functional teams.
- Excellent communication, presentation, relationship-building, and executive engagement skills.
- Familiarity with agile, design thinking, change management, or other transformation methodologies is a plus.