VP, Global Customer Success & Data Strategy

salesforce.com, inc.; Chicago (IL); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a Vice President of Customer Success to lead global teams of Senior Directors and Directors, setting enterprise-wide strategy and outcomes-driven programs for our most strategic customers. You will synthesize health and adoption data for C-suite audiences, partner with Sales, Engineering, Product, and Support, and drive cross-functional alignment to accelerate value realization.

This role reports to the SVP, Customer Success and requires exceptional executive communication,

Qualifications

• 15+ years in customer success, account management, or enterprise-facing customer roles.
• 10+ years in senior management with leadership of leaders.
• Proven track record building enterprise-grade customer success programs at global scale.

Responsibilities

• Define and communicate a bold, data-driven global strategy for Customer Success at scale.
• Lead a team of Senior Directors and Directors responsible for high-performing CS orgs.
• Represent Customer Success as a strategic voice in executive forums and cross-functional councils.
• Own the strategy for driving product adoption, health scoring, and time-to-value.
• Partner with Sales, renewals, Product, Engineering, and Support to reduce churn and drive expansion.

Skills

Executive leadership

Strategic planning

Data-driven decision making

Executive storytelling

Cross-functional collaboration

Job description

Salesforce is seeking a Vice President of Customer Success to lead global teams of Senior Directors and Directors, setting enterprise-wide strategy and outcomes-driven programs for our most strategic customers. You will synthesize health and adoption data for C-suite audiences, partner with Sales, Engineering, Product, and Support, and drive cross-functional alignment to accelerate value realization.

This role reports to the SVP, Customer Success and requires exceptional executive communication,