VP, Field Operations

Aptive Environmental, LLC; Provo (UT); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Annual Merit bonuses

Group Health, Dental, and Vision plans

Pet insurance

401(k) with employer match up to 4%

Paid holidays and paid time off

Job summary

Aptive Environmental, LLC is seeking a Vice President of Operations in Provo, Utah. This strategic role requires expertise in operational leadership across diverse markets. The VP will focus on enhancing service quality, developing scalable operating models, and leading teams toward organizational excellence.

Ideal candidates will possess extensive experience in operational strategy and significant scale management. Exceptional skills in fostering talent growth and operational efficiency will be essential for success in this dynamic environment.

Qualifications

• 10+ years of progressive operations leadership experience.
• 5+ years leading leaders in large-scale field service organizations.
• Proven track record managing operations in significant scale environments.

Responsibilities

• Drive consistent achievement of service quality and operational performance.
• Build and maintain a scalable operating model to support growth.
• Develop operational strategies to improve efficiency and customer experience.

Skills

Operational leadership

Data analysis

Team development

Change management

Service delivery

Education

Bachelor's degree

MBA or advanced degree

Job description

Position

Vice President of Operations - Location Zip Code: 84604

Responsibilities

• Drive consistent achievement of service quality, productivity, customer retention, and operational performance metrics across all markets.
• Build and maintain a scalable operating model that supports growth, seasonal demand, and market expansion.
• Develop and implement operational strategies that improve efficiency, profitability, and customer experience.
• Establish performance standards, KPIs, reporting structures, and accountability systems across the field organization.
• Monitor operational performance and implement corrective actions when necessary.
• Partner with executive leadership to align operational priorities with organizational objectives.
• Lead, develop, and hold accountable a multi-tiered field leadership team, including Regional Vice Presidents, District Managers, Branch Managers, and future operational leaders.
• Partner with HR to develop and execute talent acquisition, onboarding, leadership development, succession planning, and retention strategies.
• Build a culture of accountability, ownership, performance, and pride throughout the field organization.
• Drive manager effectiveness by ensuring leaders have the tools, training, resources, and support needed to succeed.
• Establish leadership development programs that create a strong internal talent pipeline.
• Partner with Sales and executive leadership to align operational capacity with growth objectives and seasonal demand.
• Lead operational integration efforts related to new markets, acquisitions, and service line expansions.
• Develop scalable systems, processes, and organizational structures that support long-term growth.
• Identify operational bottlenecks and implement solutions that improve efficiency, service delivery, and profitability.
• Drive continuous improvement initiatives across all operational functions.
• Champion the adoption of operational technologies, routing systems, mobile tools, automation, and AI-driven solutions.
• Leverage data and analytics to drive decision-making at every level of the organization.
• Partner with Technology teams to build the operational infrastructure required to support future growth.
• Promote innovation that improves technician productivity, customer experience, and operational visibility.
• Own field operations budgets and financial performance.
• Drive operational efficiencies while maintaining high service quality and customer satisfaction.
• Monitor labor utilization, operational costs, productivity metrics, and profitability.
• Identify opportunities to improve operational margins and resource allocation.
• Support forecasting, workforce planning, and capacity management initiatives.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of progressive operations leadership experience.
• 5+ years leading leaders within large-scale, distributed field service organizations.
• Proven track record managing operations at significant scale ($200M+ revenue environment preferred).
• Experience in pest control, home services, route-based services, or comparable field service industries preferred.
• Demonstrated success building and scaling operational models in high-growth organizations.
• Strong background in field operations, workforce planning, logistics, service delivery, and performance management.
• Experience developing and leading large teams through growth, change, and organizational transformation.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Exceptional leadership, communication, and executive presence.
• Builder mentality – thrive in ambiguity, create structure, and execute at scale.
• Proven ability to influence cross-functional stakeholders and align teams around organizational objectives.

Benefits

• Annual Merit bonuses
• Group Health, Dental, and Vision plans
• Pet insurance
• Life insurance and EAP benefits
• 401(k) with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Positive and energetic company culture

Equal Opportunity

Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.