VP, Field Operations

Aptive Environmental; Provo (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual Merit bonuses

Group Health, Dental, and Vision plans

Pet insurance

401K with employer match up to 4%

Paid holidays and paid time off

Job summary

Aptive Environmental is looking for a Vice President of Operations to lead and scale its field service organization. This role focuses on driving operational excellence, service quality, and customer retention across all markets, offering opportunities for advancement in a vibrant company culture.

The ideal candidate will have over a decade of experience in operations leadership, particularly within large-scale field service organizations. Responsibilities include strategy development, KPI establishment, and team leadership.

Qualifications

• 10+ years of progressive operations leadership experience.
• 5+ years leading leaders within large-scale, distributed field service organizations.
• Proven track record managing operations at significant scale ($200M+ revenue environment preferred).
• Strong background in field operations and performance management.

Responsibilities

• Drive operational excellence and service quality across all markets.
• Develop and implement operational strategies for efficiency and profitability.
• Lead and develop a multi-tiered field leadership team.
• Establish KPIs, performance standards, and accountability systems.
• Champion the adoption of operational technologies and data-driven solutions.

Skills

Operational excellence

Customer retention

Process building

Analytical capabilities

Leadership development

Education

Bachelor’s degree

MBA or advanced degree

Job description

Position Summary: We’re looking for an operations leader, Vice President of Operations, to lead and scale Aptive’s field service organization across all markets. This leader will be responsible for driving operational excellence, service quality, productivity, customer retention, and profitable growth while building the systems, processes, and leadership infrastructure needed to support a rapidly growing organization.

Location Zip Code: 84604

Responsibilities

• Drive consistent achievement of service quality, productivity, customer retention, and operational performance metrics across all markets.
• Build and maintain a scalable operating model that supports growth, seasonal demand, and market expansion.
• Develop and implement operational strategies that improve efficiency, profitability, and customer experience.
• Establish performance standards, KPIs, reporting structures, and accountability systems across the field organization.
• Monitor operational performance and implement corrective actions when necessary.
• Partner with executive leadership to align operational priorities with organizational objectives.
• Lead, develop, and hold accountable a multi-tiered field leadership team, including Regional Vice Presidents, District Managers, Branch Managers, and future operational leaders.
• Partner with HR to develop and execute talent acquisition, onboarding, leadership development, succession planning, and retention strategies.
• Build a culture of accountability, ownership, performance, and pride throughout the field organization.
• Drive manager effectiveness by ensuring leaders have the tools, training, resources, and support needed to succeed.
• Establish leadership development programs that create a strong internal talent pipeline.
• Partner with Sales and executive leadership to align operational capacity with growth objectives and seasonal demand.
• Lead operational integration efforts related to new markets, acquisitions, and service line expansions.
• Develop scalable systems, processes, and organizational structures that support long-term growth.
• Identify operational bottlenecks and implement solutions that improve efficiency, service delivery, and profitability.
• Drive continuous improvement initiatives across all operational functions.
• Champion the adoption of operational technologies, routing systems, mobile tools, automation, and AI-driven solutions.
• Leverage data and analytics to drive decision-making at every level of the organization.
• Partner with Technology teams to build the operational infrastructure required to support future growth.
• Promote innovation that improves technician productivity, customer experience, and operational visibility.
• Own field operations budgets and financial performance.
• Drive operational efficiencies while maintaining high service quality and customer satisfaction.
• Monitor labor utilization, operational costs, productivity metrics, and profitability.
• Identify opportunities to improve operational margins and resource allocation.
• Support forecasting, workforce planning, and capacity management initiatives.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of progressive operations leadership experience.
• 5+ years leading leaders within large-scale, distributed field service organizations.
• Proven track record managing operations at significant scale ($200M+ revenue environment preferred).
• Experience in pest control, home services, route-based services, or comparable field service industries preferred.
• Demonstrated success building and scaling operational models in high-growth organizations.
• Strong background in field operations, workforce planning, logistics, service delivery, and performance management.
• Experience developing and leading large teams through growth, change, and organizational transformation.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Exceptional leadership, communication, and executive presence.
• Builder mentality—you thrive in ambiguity, create structure, and execute at scale.
• Proven ability to influence cross-functional stakeholders and align teams around organizational objectives.

Benefits

• Annual Merit bonuses
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Accommodation and Legal

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.