Field Manager

Thompson Street Capital Partners; Tyler (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

PestCo Holdings LLC's PestCo brand in Tyler, TX is hiring a Field Manager to lead technicians, support the Service Manager, and ensure safety and quality on service calls.

You will coach staff, manage route execution, monitor KPIs, and promote recurring services while maintaining PPE, vehicle upkeep, and scheduling in a fast-paced environment.

Qualifications

• Motivated high performer.
• Sales proficiency is required.
• 1+ years of customer service and supervisory experience preferred.
• Ability to interpret P&L and its impact on branch operations.
• Licensed in appropriate pest control categories and states.
• Ability to develop computer skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service preferred.
• Pass background check and drug screening.
• Must lift up to 50 lbs.

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts; spend at least 50% time in the field.
• Ensure team maintains professional appearance and positive relationships with customers.
• Promote an “All Star” technician team and safety with PPE and safe vehicle operation.
• Maintain fleet and inventory; assist in staffing and KPI monitoring.
• Drive route management to grow recurring services and referrals.
• Coach technicians on service sales and objection handling.
• Stay up-to-date with training in pest control biology and safety.
• Recruit and develop new talent; foster a learning environment.

Skills

Sales proficiency

Customer service

P&L understanding

Computer skills

Communication skills

Physical ability

Education

High School diploma or GED

Pest control license

Job description

Work. Grow. Build. Life.

Innovative Pest Control

Innovative is proud to be a part of the PestCo’s family of companies:

Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location:

Tyler, TX

Position Type:

Full time

Schedule:

Monday-Friday Some Saturdays required

Key Responsibilities:

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts. Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include:
  • Payroll Process and Understanding Production and Hourly Pay
  • Product Inventory and Maintenance
  • Assist in Maintaining adequate staffing

• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity. Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company. Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers. Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads. Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety. Field Manger is responsible for technicians on your team completing all company assigned training.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• KPI (Key Performance Indicators) Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused. Correct and coach low performing KPIs with Technicians.
• Must lead by good example in all categories. Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth. Recognize successes and opportunities with team on a regular basis.
• Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.
• Refer to Midwest Workflow for agreed upon daily, weekly and monthly responsibilities and KPIs.

Qualifications & Requirements:

• Motivated high performer!
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Why Join the PestCo Team?

Comprehensive Benefit Plans:

• Use of company-vehicles available for business travel.
• Company-provided cellphone/devices or reimbursement.
• Company Provided Uniform.
• Red Wing and Safety Boot Reimbursement Program
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.