Operations Supervisor

Aptive Environmental, LLC; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive annual salary $50,000‑65,000 / year

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Group Health, Dental, and Vision plans

401(k) with employer match up to 4%

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture

Job summary

Aptive Environmental, LLC is seeking a dedicated Operations Supervisor in Charlotte, NC, committed to leading a field operations team. This full-time position emphasizes quality customer service and operational efficiency.

Responsibilities include managing payroll, ensuring customer and employee retention, and meeting performance metrics. The ideal candidate will possess strong leadership skills, communication abilities, and the capability to analyze and improve team performance. Benefits include a competitive salary, bonuses, and a supportive work culture.

Qualifications

• A US driver’s license that has been valid for a minimum of 3 years.
• Clean driving record (no more than one moving violation in the past year and no more than two in the past 4 years).
• Ability to obtain and maintain all licenses/certificates as required by regulations.

Responsibilities

• Responsible for customer retention and employee retention.
• Manage payroll for all Service Professionals within the team.
• Strive to achieve high operational efficiency.
• Deliver excellent customer service to potential and existing customers.

Skills

Excellent verbal, written, and communication skills

Interpersonal and collaboration skills

Strong analytical and problem‑solving skills

Strong ability to lead and manage a team

Proficient with Google Drive functions or related software

Job description

Location Zip Code: 28217 Job Family: Operations Supervisors

We are seeking a hard‑working, innovative, detail‑oriented and creative team player to join our leadership team. The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full‑time position located in the Charlotte, NC area.

What we offer

• Competitive annual salary $50,000‑65,000 / year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401(k) with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture

Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seek opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure delivery of high‑level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at scheduled appointments and ensure all levers are utilized to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing
• Obtain local and state licensing

Qualifications

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem‑solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google Drive functions or related software
• A US driver’s license that has been valid for a minimum of 3 years
• Clean driving record (no more than one moving violation in the past year and no more than two in the past 4 years)
• A drug test and background check will be performed on all new hires
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations

Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.