VP, Enterprise Customer Success – AI & Infrastructure

Supermicro; Wayne (CA); On-site; USD 186,000 - 208,000; Full time

Job summary

Supermicro is seeking a Sales Director of Customer Success to lead the team responsible for repeat business and service strategies for major AI infrastructure accounts. This role demands strong leadership, deep customer relationships, and cross-functional collaboration.

Based in San Jose, CA, the candidate should have 15+ years in server/AI sales, a Bachelor's degree (MBA preferred), excellent negotiation and presentation skills, and willingness to travel up to 35% to client sites.

Qualifications

• Bachelor's degree; MBA preferred.
• 15+ years in server & AI sales environment preferred.
• Strong communication, executive presence, and judgment.
• Based in San Jose, California.
• Ability to travel up to 35% of the time or as needed.

Responsibilities

• Provide hands-on as needed while you support and build the team.
• Develop and execute effective strategies to win and maintain customer accounts.
• Identify, qualify, develop and close sales against quota in Enterprise accounts.
• Build and establish relationships with current and potential Enterprise customers, partners, system integrators, VARs, and OEM customers (as required).
• Uncover opportunities for senior management to generate revenue from high-level executives.
• Assemble a pipeline of both short-term and long-term opportunities through target lists for Enterprise market.
• Travel to customer sites to present Supermicro's products, solutions and services as well as to maintain account integrity.
• Supervise varied levels of a Customer Success sales team, including directing work, providing training, development and managing performance-related issues.

Skills

Sales leadership

Negotiation

Presentation

Closing

Executive presence

English proficiency

Education

Bachelor's degree

MBA

Job description

Supermicro is seeking a Sales Director of Customer Success to lead the team responsible for repeat business and service strategies for major AI infrastructure accounts. This role demands strong leadership, deep customer relationships, and cross-functional collaboration.

Based in San Jose, CA, the candidate should have 15+ years in server/AI sales, a Bachelor's degree (MBA preferred), excellent negotiation and presentation skills, and willingness to travel up to 35% to client sites.