VP, End User Services & AI Automation Excellence

Resolution Technologies; Dunwoody (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Resolution Technologies, Inc. seeks a forward-thinking VP of End User Services to lead the transformation of our end user support ecosystem onsite in Dunwoody, GA.

The role centers on AI-powered automation, improved break/fix performance, streamlined access and service requests, and a modernized asset lifecycle. You will blend operational excellence with innovation, using data and Lean Six Sigma to deliver a scalable, user-centric service model with measurable experience improvements across the

Qualifications

• Over 10 years in IT End User Services or IT Operations, with at least 5 years in leadership.
• Proven experience implementing AI/automation in IT support environments.
• Strong knowledge of ITIL/ITSM frameworks.
• Experience managing global teams and vendor relationships.
• Proven track record in optimizing asset management and service delivery.

Responsibilities

• Define and execute an AI-driven automation roadmap across End User Services.
• Lead global end user support to improve incident response and resolution times.
• Oversee identity, access management and service request workflows.
• Develop and maintain asset lifecycle management program with real-time inventory.
• Establish a user-centric service model with measurable CSAT/NPS.

Skills

AI/Automation Strategy

Leadership

ITIL/ITSM

Endpoint Management

ServiceNow

Education

Bachelor's degree in IT or related field

Master's degree preferred

Tools

ServiceNow Platform

Job description

Resolution Technologies, Inc. seeks a forward-thinking VP of End User Services to lead the transformation of our end user support ecosystem onsite in Dunwoody, GA.

The role centers on AI-powered automation, improved break/fix performance, streamlined access and service requests, and a modernized asset lifecycle. You will blend operational excellence with innovation, using data and Lean Six Sigma to deliver a scalable, user-centric service model with measurable experience improvements across the