VP, Global Employee Tech Experience & AI-Driven Support

VISA

Austin (TX)

On-site

USD 223,000 - 458,000

Full time

4 days ago

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Job summary

Visa's Corporate Technology group is seeking a VP-level leader to run the global employee technology support, including the service desk, tech bars, and executive support, with a focus on AI-driven automation and a product-minded mindset. You will partner with senior leaders, shape investment cases, and deliver 24x7 coverage across a follow-the-sun model.

The role emphasizes end-to-end experience design, enterprise reliability engineering, and proactive problem resolution, balancing ops rigor

Qualifications

Extensive IT leadership experience with global service desks.
Proven ability to deploy AI/automation in IT support workflows.
Strong knowledge of zero-trust security and identity platforms.

Responsibilities

Own and manage the global Service Desk, tech bar, and executive support operations.
Embed AI across support workflows and measure deflection quality.
Deliver concierge-level support to executives and senior leadership.
Architect an integrated digital workplace ecosystem with zero-touch provisioning.
Connect support metrics to business impact for executive audiences.
Drive continuous service improvement with ESAT/self-service metrics.