VP, Global Corporate Tech Support & AI Automation

Visa; Foster City (CA); On-site; USD 223,000 - 458,000; Full time

Job summary

Visa is seeking a Vice President of Corporate Technology Support to lead the global service desk, executive concierge support, and AI-driven automation across all end-user platforms. The role shapes a product-like IT support experience with enterprise reliability engineering and ITSM practices.

The ideal leader will drive strategic partnerships with senior executives, champion zero-trust security, and deliver measurable improvements in employee productivity and satisfaction while managing a

Qualifications

• 12+ years with a Bachelor's or 10+ with an Advanced Degree or 8+ with a PhD.
• Experience deploying AI and automation in IT support workflows, including triage and remediation.
• Strong understanding of zero-trust security, identity platforms and conditional access.
• Proven ability to build executive stakeholder relationships and deliver concierge-level support.

Responsibilities

• Own and manage the global Service Desk, tech bar, and executive support operations as a unified employee experience platform.
• Embed AI and automation across support workflows with intelligent triage, automated remediation, and predictive issue detection.
• Deliver concierge-level support to executives and senior leadership, anticipating needs rather than reacting to escalations.
• Architect and maintain an integrated digital workplace ecosystem with zero-touch provisioning and secure integrations.
• Connect support metrics to business impact and frame investment cases for senior leaders.
• Drive continuous service improvement using ESAT/XSAT, self-service adoption, and time-to-productivity metrics.

Skills

AI in IT support

LLM triage

Zero-trust security

Identity platforms

Conditional access

Executive relationships

IT as a product

ESAT/XSAT metrics

Education

Bachelor's degree or higher

Advanced degree (MBA/JD/MD)

PhD

Tools

Intune

Jamf

SCCM

Job description

Visa is seeking a Vice President of Corporate Technology Support to lead the global service desk, executive concierge support, and AI-driven automation across all end-user platforms. The role shapes a product-like IT support experience with enterprise reliability engineering and ITSM practices.

The ideal leader will drive strategic partnerships with senior executives, champion zero-trust security, and deliver measurable improvements in employee productivity and satisfaction while managing a