VP, Digital Experience

Ladders; United States; Remote; USD 185,000 - 215,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with matching

Remote work options

Flex spending account

Job summary

Ladders is seeking a VP of Digital Experience to shape strategy and execution across online platforms and customer touchpoints. You will translate client needs into roadmaps that improve engagement and satisfaction, partnering with UX, engineering, and cross-functional teams to continuously optimize the customer journey.

Remote role in the United States with compensation in the range of $185,000 to $215,000 per year.

Qualifications

• 12+ years of experience in digital experience, digital product, ecommerce, or related disciplines in leadership roles.
• Proven track record of leading digital experience initiatives for major brands.
• Experience in digital agencies or integrated consultancies preferred.
• Strong understanding of UX/CX strategies and digital performance metrics.

Responsibilities

• Lead the digital experience strategy for various online platforms
• Translate client needs into actionable digital strategies and roadmaps
• Identify improvements across the customer journey to boost engagement and retention
• Develop integrated customer experiences leveraging multiple digital channels
• Optimize customer journeys using data and insights to reduce friction
• Guide the evolution of digital products and platforms through collaboration with UX and engineering teams
• Establish continuous improvement programs for digital experiences

Skills

Leadership experience

Digital strategy

Digital experience leadership

CMS/CRM/Analytics tools

Education

Bachelor's degree in Marketing, Communications, Business, or a related field

Tools

CMS/CRM/Analytics tools

Job description

For our client, we are seeking a VP, Digital Experience to join the team of a leader in the Media space.

This leader will shape the strategy and execution of digital experiences across a range of online platforms and customer touchpoints. The role will translate client needs into actionable roadmaps that improve engagement, retention, and overall customer satisfaction. In partnership with UX, engineering, and other cross-functional stakeholders, this leader will guide the evolution of digital products and continuously optimize the customer journey using data-driven insights.

Location: Remote

Compensation: $185,000 - $215,000 annually

Responsibilities

• Lead the digital experience strategy for various online platforms
• Translate client needs into actionable digital strategies and roadmaps
• Identify improvements across the customer journey to boost engagement and retention
• Develop integrated customer experiences leveraging multiple digital channels
• Optimize customer journeys using data and insights to reduce friction
• Guide the evolution of digital products and platforms through collaboration with UX and engineering teams
• Establish continuous improvement programs for digital experiences

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 12+ years of experience in digital experience, digital product, ecommerce, or related disciplines in leadership roles
• Proven track record of leading digital experience initiatives for major brands
• Experience in digital agencies or integrated consultancies preferred
• Strong understanding of UX/CX strategies and digital performance metrics
• Familiarity with modern CMS, CRM, and analytics tools

Benefits

• Competitive medical, dental, and vision insurance
• Flexible spending account and voluntary life insurance plans
• 401(k) retirement plan with matching contributions
• Collaborative work environment across multiple US office locations
• Opportunities for remote work depending on role and business needs

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.