VP, Customer Success & Solutions — US Growth

FintechOS Group; Fort Lauderdale (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

FintechOS is expanding its US leadership and you will helm Customer Success & Solutions to own outcomes, growth and advocacy for US customers across banks and credit unions. You will lead a team of Customer Success Managers and Forward Deployed Consultants, and partner with sales, product, marketing and partners to drive measurable value.

This hands-on leadership role focuses on retention, expansion and adoption, building reference customers and scalable playbooks that accelerate implementation

Qualifications

• 10+ years in customer success, solutions consulting, professional services or related leadership roles.
• At least 5 years working with US credit unions, community banks or banks.
• Proven ability to improve retention, drive expansion and reference customers.
• Experience leading consultants who build working solutions during complex enterprise sales cycles.

Responsibilities

• Own retention, expansion, adoption and executive relationships across US customers.
• Establish success plans and quarterly business reviews for each customer.
• Identify risks early and mobilize resources to address them.
• Lead Forward Deployed Consultants to build working products for prospects during sales cycles.
• Define operating model and governance for the US customer organization.
• Ensure successful proofs translate into implementation plans and customer value.

Skills

Executive leadership

US banking/credit union experience

Customer success strategy

References and advocacy

Cross-functional collaboration

Travel readiness

Job description

FintechOS is expanding its US leadership and you will helm Customer Success & Solutions to own outcomes, growth and advocacy for US customers across banks and credit unions. You will lead a team of Customer Success Managers and Forward Deployed Consultants, and partner with sales, product, marketing and partners to drive measurable value.

This hands-on leadership role focuses on retention, expansion and adoption, building reference customers and scalable playbooks that accelerate implementation