Remote Customer Success Manager - FinTech SaaS Growth

Eltropy Inc.; Utah; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the South Central U.S. region to manage a portfolio of 50 mid-size customers.

You will help Community Financial Institutions maximize value from our AI communications platform, ensuring retention, growth, and satisfaction through onboarding, adoption, advocacy and data-driven health metrics. The role emphasizes collaboration, empathy, and SaaS/FinTech expertise, with quarterly travel as needed.

Qualifications

• 5+ years of customer-facing experience in SaaS or FinTech.
• Strong EQ, curiosity and ability to learn diverse products.
• Excellent problem-solving and analytical skills.

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers and manage relationships.
• Develop and execute tailored success plans to drive customers' goals.
• Identify opportunities for expansion and upsell with Sales; ensure seamless handoffs.

Skills

Portfolio management

SaaS

Data analysis

Team collaboration

Problem solving

Tools

CRM platform

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the South Central U.S. region to manage a portfolio of 50 mid-size customers.

You will help Community Financial Institutions maximize value from our AI communications platform, ensuring retention, growth, and satisfaction through onboarding, adoption, advocacy and data-driven health metrics. The role emphasizes collaboration, empathy, and SaaS/FinTech expertise, with quarterly travel as needed.