Vice President - Core Experiences Product Manager

J.P. Morgan Chase & Co.; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President, Product Manager to shape core experiences for small business card products across self-service and assisted channels. You will partner with product, design, data, and technology teams to translate customer needs into scalable capabilities that drive engagement and critical actions.

In this role you own discovery through launch, set strategy, define metrics, and communicate progress to senior leadership.

Qualifications

• 7+ years of product management experience launching customer-facing products at scale.
• Experience leading full product lifecycle from discovery through launch and optimization.
• Ability to translate complex problems into intuitive customer experiences.
• Experience with data-driven decision making and experimentation.
• Experience in large matrixed organizations with stakeholder management.

Responsibilities

• Define product vision, strategy, and roadmap for foundational experiences.
• Identify pain points and opportunities to simplify journeys across channels.
• Lead discovery, research, and requirements with cross-functional teams.
• Drive end-to-end delivery from concept through launch and post-launch iteration.
• Establish success metrics using feedback, analytics, experimentation, and insights.
• Communicate strategy, roadmap, and trade-offs to stakeholders and senior leadership.

Skills

Product management

Full product lifecycle

Customer-centric design

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Job description

Build products that solve real customer problems and improve how small businesses manage day-to-day financial tasks. In this role, you will shape foundational experiences across self-service and assisted channels, partnering with teams across product, design, data, and technology. You will simplify complex journeys into intuitive, scalable capabilities that help customers complete critical activities with confidence. If you enjoy end-to-end ownership from discovery through launch, this role offers meaningful impact.

As a Vice President, Product Manager, Core experiences in Small Business Card, you define and deliver foundational customer experiences that help small businesses manage their card product, navigate critical account activities, and accomplish their goals across self-service and assisted channels. You use customer feedback, research, analytics, and operational insights to identify problems, set product strategy, and drive measurable outcomes. You partner with cross-functional teams to deliver scalable experiences that improve engagement and increase self-service adoption.

Job responsibilities

• Define product vision, strategy, and roadmap for foundational customer experiences (including spend management, permissions and access, and account management)
• Identify customer pain points and opportunities to simplify and improve end-to-end journeys across self-service and assisted channels
• Lead discovery, research, and requirements development in partnership with cross-functional teams
• Drive end-to-end product delivery from concept through launch, including readiness, rollout, and post-launch iteration
• Establish success metrics and use customer feedback, analytics, experimentation, and operational insights to inform prioritization decisions
• Communicate product strategy, roadmap, progress, and trade-offs to stakeholders and senior leadership

Required qualifications, capabilities and skills

• 7+ years of product management experience developing and launching customer-facing products at scale
• Experience leading products through the full product development lifecycle from discovery through launch and optimization
• Experience simplifying complex customer problems and translating them into intuitive customer experiences
• Ability to balance customer needs, business objectives, operational considerations, and technical constraints
• Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
• Experience operating in large, highly matrixed organizations, with strong stakeholder management and communication skills

Preferred qualifications, capabilities and skills

• Experience building customer-facing products that improved self-service adoption, task completion, and/or customer satisfaction
• Experience modernizing legacy customer experiences and delivering scalable solutions across multiple channels and touchpoints
• Experience delivering foundational account management, access, servicing, and/or customer experience capabilities
• Experience delivering products that balance customer value, business outcomes, governance, and risk management
• Experience working in financial services or other regulated industries

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.