VP Concierge Security: Global, AI-Driven White-Glove Ops

Arctic Wolf; San Antonio (TX); Hybrid; USD 218,000 - 326,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off and paid volunteer days

Comprehensive private benefits plan including medical and mental health services

Job summary

A leading cybersecurity firm in San Antonio is looking for a Vice President, Concierge to transform and scale their Cybersecurity Concierge function. In this role, you will deliver a high-touch experience that drives measurable security outcomes, leveraging AI and automation to improve customer value. The ideal candidate will have over 12 years of experience in cybersecurity and a proven track record of leading customer-facing teams. This position offers competitive compensation, including equity, flexible time off, and comprehensive benefits.

Qualifications

• 12+ years in cybersecurity or security operations.
• 7+ years leading customer-facing teams.
• Strong knowledge of SOC operations and incident response.

Responsibilities

• Define and execute the vision for a scalable global concierge program.
• Act as a trusted advisor to senior customer stakeholders.
• Oversee coordination of incident response across internal teams.

Skills

Cybersecurity expertise

Customer engagement

Operational excellence

AI and automation knowledge

Education

MBA or cybersecurity certifications (CISSP, CISM, GIAC)

Tools

SIEM

SOAR

EDR/XDR

Job description

A leading cybersecurity firm in San Antonio is looking for a Vice President, Concierge to transform and scale their Cybersecurity Concierge function. In this role, you will deliver a high-touch experience that drives measurable security outcomes, leveraging AI and automation to improve customer value. The ideal candidate will have over 12 years of experience in cybersecurity and a proven track record of leading customer-facing teams. This position offers competitive compensation, including equity, flexible time off, and comprehensive benefits.