VP, Commercial Loan Servicing

Axos Bank; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

HSA/FSA

Mortgage Loan Program

Self-Directed Trading

Job summary

Axos Bank is seeking a VP, Commercial Loan Servicing to lead a high-performing team within Central Lending Operations in San Diego. You will ensure accuracy, efficiency, and compliance of servicing activities for a commercial real estate loan portfolio.

You will oversee daily operations, drive process improvements, mentor staff, and collaborate with internal stakeholders to execute key servicing initiatives.

Qualifications

• 5+ years of commercial loan servicing experience.
• Experience managing a team and coaching staff.
• Familiarity with loan servicing platforms and processes.
• Strong attention to regulatory compliance.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Lead, coach, and develop a team of Commercial Lending Specialists through performance management and training.
• Own daily operations of the commercial real estate portfolio, including payment processing, GL balancing, and monthly reconciliations.
• Drive strategy and execution of Central Lending Operations initiatives and process improvements.
• Oversee wire processing operations with adherence to accuracy, SLAs, and compliance; review and approve wires as needed.
• Ensure accurate onboarding, funding, term modifications, and construction draw administration.
• Partner with credit, compliance, and technology to identify gaps and implement scalable solutions.

Skills

Analytical skills

Leadership

Communication skills

Team management

Education

Bachelor’s degree

Tools

LoanIQ

Job description

Axos Bank

Target Range:

$90,000.00/Yr. - $130,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The VP, Commercial Loan Servicing will lead a high-performing team within the Central Lending Operations division. This role is responsible for ensuring the accuracy, efficiency, and compliance of servicing activities across a commercial real estate loan portfolio. The position oversees day-to-day operations, drives process improvements, supports team development, and partners closely with internal stakeholders to execute key servicing initiatives.

Responsibilities:

• Lead, coach, and develop a team of Commercial Lending Specialists through performance management, structured monthly coaching, and targeted training programs aligned with regulatory and procedural standards
• Own daily operations of the commercial real estate portfolio, including payment processing, GL balancing, and monthly reconciliations — ensuring accuracy, timeliness, and audit-readiness
• Drive the strategy, development, and execution of Central Lending Operations initiatives, including process improvements that align with bank-wide and departmental objectives
• Oversee wire processing operations, maintaining strict adherence to accuracy standards, SLAs, and compliance requirements; review and approve wire transactions as needed
• Ensure accurate and timely execution of commercial loan onboarding, funding, term modifications, and construction draw administration
• Partner with internal stakeholders across credit, compliance, and technology to identify operational gaps and implement scalable solutions

Qualifications:

• Bachelor’s degree preferred
• 5+ years of commercial loan servicing experience, including a minimum of 4 years in a managerial or supervisory capacity
• Hands-on experience with LoanIQ preferable or comparable commercial loan servicing platforms
• Knowledge of commercial loan products, servicing workflows, and applicable regulatory requirements
• Demonstrated ability to lead teams, manage competing priorities, and drive operational accountability
• Strong analytical and problem-solving skills with a high standard for accuracy and compliance
• Effective communicator with experience interfacing across internal departments and with external stakeholders
• Solid working knowledge of banking regulations governing commercial real estate lending

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance

• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol “AX” (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)