VP, Client Service & Fraud Prevention

JPMorgan Chase & Co.; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Manager III to lead a diverse team ensuring high-quality service. Your role involves interpreting client needs and innovating solutions for operational efficiency and risk mitigation.

Responsibilities include managing client inquiries, implementing strategic enhancements, and utilizing anti-fraud strategies. This position demands 7+ years in customer service management within a financial institution. Join us to foster robust client relationships and drive successful outcomes.

Qualifications

• 7+ years of experience managing customer service teams in a financial institution.
• Proven expertise in anti-fraud strategies to prevent fraudulent transactions.
• Demonstrated proficiency in strategic planning and enhancing operational efficiency.

Responsibilities

• Lead the client service team in addressing inquiries and handling complaints.
• Develop and implement strategic plans to enhance service operations.
• Utilize expertise in anti-fraud strategies to safeguard clients and the bank.

Skills

Conflict management

Customer service management

Digital literacy

Strategic planning

Process automation

Anti-fraud strategies

Tools

Banking software

Data analytics tools

Job description

JPMorgan Chase & Co. is seeking a Client Service Manager III to lead a diverse team ensuring high-quality service. Your role involves interpreting client needs and innovating solutions for operational efficiency and risk mitigation.

Responsibilities include managing client inquiries, implementing strategic enhancements, and utilizing anti-fraud strategies. This position demands 7+ years in customer service management within a financial institution. Join us to foster robust client relationships and drive successful outcomes.