Client Service Senior Manager

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago invites a Client Service Senior Manager to lead a dynamic team focused on resolving client requests and enhancing service operations within the Commercial & Investment Bank.

You will analyze data, shape operational policies, and drive changes that improve client experiences while aligning with treasury and cash management products. This role emphasizes leadership, stakeholder influence, and continuous improvement across the organization.

Qualifications

• Extensive leadership experience in client service management within financial services.
• Demonstrated ability to develop and implement strategic operational plans.
• Expertise in analyzing data to identify trends and opportunities.
• Proven ability to influence internal stakeholders and drive outcomes.
• Experience overseeing end-to-end change management programs.

Responsibilities

• Lead and manage a team of Client Service Professionals to drive continuous improvement.
• Develop and implement strategic operational plans leveraging treasury and cash management products.
• Analyze data to identify trends and test innovative solutions aligned with policies.
• Establish relationships with internal stakeholders to achieve mutually beneficial outcomes.
• Oversee end-to-end change management including communications and mitigation of impact.

Skills

Team leadership

Treasury & cash management

Data analysis

Stakeholder management

Change management

Job description

Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank, where you'll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact.

As a Client Service Senior Manager within JPMorganChase, you will lead a team dedicated to resolving client requests and enhancing service operations. Your role involves shaping operational policies and precedents, utilizing your expertise in treasury and cash management products. You will identify trends, generate innovative solutions, and ensure quality service delivery. Your skills in influencing, managing stakeholders, and driving continuous improvement are crucial. Proficiency in project management, change management, and data & tech literacy will enable you to lead your team in delivering exceptional client service and contribute to the firm's strategic objectives.

Job responsibilities

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Required qualifications, capabilities and skills

• Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
• Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
• Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
• Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities and skills

• Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals.
• Proficient in conflict management and resolution to effectively address and resolve complex client and team issues.
• Proficient in digital literacy and process automation to enhance operational efficiency and service delivery.
• Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements.
• Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations.