VP, Client Relationship & Equity Compensation Solutions

Testing Site - JPMC; United States; On-site; USD 100,000 - 170,000; Full time

Job summary

J.P. Morgan Workplace Solutions is seeking a Client Relationship Manager to partner with a diverse corporate client base on equity compensation programs, including stock options, RSUs, ESPPs, and related plans. You will manage user and decision-maker interactions, drive revenue, and ensure client satisfaction.

The role requires strong relationship skills, analytical problem-solving, and the ability to translate complex equity concepts into actionable solutions while traveling up to 10% as needed.

Qualifications

• Bachelor’s degree in Business or equivalent experience.
• Hands-on equity compensation experience with stock plans, RSUs, ESPPs.
• Proven relationship management experience with global companies.
• Strong analytical, consultative, negotiation, and problem-solving skills.
• Ability to collaborate across teams and manage multiple initiatives.
• Excellent communication skills in print and oral.
• Willingness to travel up to 10%.

Responsibilities

• Develop and maintain robust relationships with assigned clients, with a focus on those utilizing equity compensation programs.
• Engage with decision-makers to deepen client relationships and build client loyalty, serving as a subject matter expert on equity compensation.
• Work with internal stakeholders and external partners to advocate for clients and provide creative solutions, especially in the design, administration, and optimization of equity compensation plans.
• Partner with Bankers on participant engagement initiatives and ensure they are kept abreast of overall relationship status.
• Be responsible for creating and maintaining key client data in Dynamics
• Be responsible for client contract management, including renewals, amendments, price updates and product extensions, etc.
• Advocate for client and ensure that client escalations are resolved
• Ensure client satisfaction through strategic planning, proactive communication, issue resolution, and performance measurement achievements
• Achieve assigned targets for client retention and referenceability
• Stay informed about industry trends to provide best practices and industry insights to clients and the organization, with a particular emphasis on equity compensation trends and regulatory changes
• Build a network of equity compensation influencers and experts in equity compensation
• Lead client presentations to review metrics and strategic planning in person as required by business goals, with the ability to clearly communicate complex equity compensation concepts
• Collaborate with Sales, Implementations, Operations, and Service Desk teams to optimize client and employee support
• Actively grow existing accounts to identify new value creation opportunities, especially related to equity compensation solutions

Skills

Equity compensation knowledge

Relationship management

Analytical and problem-solving

Cross-functional collaboration

Communication skills

Travel up to 10%

Education

Bachelor’s degree in Business

Tools

Dynamics CRM

Job description

J.P. Morgan Workplace Solutions is seeking a Client Relationship Manager to partner with a diverse corporate client base on equity compensation programs, including stock options, RSUs, ESPPs, and related plans. You will manage user and decision-maker interactions, drive revenue, and ensure client satisfaction.

The role requires strong relationship skills, analytical problem-solving, and the ability to translate complex equity concepts into actionable solutions while traveling up to 10% as needed.