VP, Client Onboarding Leader — Shanghai

Citi; New York (NY); On-site; USD 60,000 - 98,000; Full time

Job summary

Citi is seeking a Client Onboarding Senior Manager (Vice President) in Shanghai to lead a professional team responsible for end-to-end account opening and maintenance processing. You will guide cross-functional groups, set project priorities, and ensure high-quality service while maintaining strong control environments.

This role requires strong communication with internal partners and external customers and a track record in risk-aware decision making.

Qualifications

• Good interpersonal communication skills.
• Demonstrated Project management skill including financial cost management skills.
• Advanced execution skills in a prioritization mode.
• Ability to coach and develop people, identifying and retaining talent.
• Ability to interact confidently with senior management and regulators.
• Proficient knowledge of English (written and spoken).

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

Skills

Interpersonal communication

Project management

English proficiency

Leadership coaching

Strategic prioritization

Risk & controls awareness

Education

Bachelor's degree in finance or economy

Job description

Citi is seeking a Client Onboarding Senior Manager (Vice President) in Shanghai to lead a professional team responsible for end-to-end account opening and maintenance processing. You will guide cross-functional groups, set project priorities, and ensure high-quality service while maintaining strong control environments.

This role requires strong communication with internal partners and external customers and a track record in risk-aware decision making.