VP, Client Experience & Processing Leader

BNY; Pittsburgh (Allegheny County); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Job summary

BNY is seeking a Vice President, Client Processing Manager to join the Conventional Trust Client Platform team in Pittsburgh. The role focuses on leading client service initiatives, strengthening client relationships, and guiding service strategies.

You will ensure regulatory compliance, collaborate across teams, and drive continuous improvements in client operations. Ideal candidates bring 7–12 years of experience, strong analytical and communication skills, and a deep understanding of client

Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• 7–12 years of experience preferred.
• Strong analytical and problem‑solving skills with the ability to interpret complex data.
• Excellent communication and interpersonal skills to build relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Responsibilities

• Lead client service initiatives to enhance satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication.
• Develop and implement client service strategies leveraging industry best practices.
• Improve service delivery processes to boost satisfaction and efficiency.
• Ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to resolve client needs and issues.
• Provide expert guidance to internal teams and clients and foster continuous improvement.
• Analyze client feedback and operational data to inform decision-making.

Skills

Analytical skills

Communication skills

Problem-solving

Client relationship management

Cross-functional collaboration

Regulatory knowledge

Education

Bachelor's degree in business/Finance or related field

Advanced degree or professional certification preferred

Job description

BNY is seeking a Vice President, Client Processing Manager to join the Conventional Trust Client Platform team in Pittsburgh. The role focuses on leading client service initiatives, strengthening client relationships, and guiding service strategies.

You will ensure regulatory compliance, collaborate across teams, and drive continuous improvements in client operations. Ideal candidates bring 7–12 years of experience, strong analytical and communication skills, and a deep understanding of client