Senior Vice President, Client Processing Manager

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 200,000 - 300,000; Full time

Job summary

BNY Mellon in Pittsburgh, PA, seeks a Senior Vice President, Client Processing Manager to lead the Conventional Trust client processing function. The role oversees a large team, manages complex client accounts, and provides escalation and strategic direction.

The position requires strong leadership, extensive experience in client processing or brokerage operations, and the ability to drive process improvements and budget planning. On-site role in Pittsburgh with senior-level responsibilities.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.

Responsibilities

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

Skills

People management

Leadership

Process improvement

Budgeting

Client relationship management

Brokerage processing

Education

Bachelor's degree

Advanced/graduate degree

Job description

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.