VP, Card Experience Strategy & Growth

U.S. Bank; Minneapolis (MN); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank seeks a senior leader to drive customer experience across the consumer card journey, integrating insights, market trends, and data-driven decisions to improve engagement and satisfaction.

You will partner with PCS Operations and multiple lines of business to define CX strategy for key journeys, design and test improvements, and lead a growth strategy focused on profitability and customer value.

Qualifications

• 6+ years of experience in Customer Experience, Customer Insights or related field.
• Masters Degree or equivalent.

Responsibilities

• Define CX strategy for critical customer journeys.
• Design, test end iterate improvement initiatives.
• Demonstrate the ability to develop and lead a multi-faceted growth strategy effectively and efficiently, with the right balance of customer-focus, innovation, and profitability.
• Serve as a thought leader around consumer insights and competitive trends associated with card engagement.
• Have a keen understanding of underlying business drivers, with the ability to drive strategy in partnership with lines of business and operations.
• Help drive PCS digital experience investments, priorities, and results.

Skills

Customer Experience

Customer Insights

Leadership

Project management

Analytical skills

Communication skills

Credit Card product experience

Presentation skills

Education

Masters degree or equivalent

Job description

U.S. Bank seeks a senior leader to drive customer experience across the consumer card journey, integrating insights, market trends, and data-driven decisions to improve engagement and satisfaction.

You will partner with PCS Operations and multiple lines of business to define CX strategy for key journeys, design and test improvements, and lead a growth strategy focused on profitability and customer value.