VP of Card Experience Strategy & Innovation

U.S. Bank; Chicago (IL); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Leave

Parental Leave

401(k)

Paid Vacation

Paid Holidays

Adoption Assistance

Sick Leave

Job summary

U.S. Bank in Chicago seeks a senior leader to drive innovative customer experience across the card business. You will articulate customer insights, direct data-driven decisions, and partner across multiple platforms to improve engagement and market position.

Lead cross-functional teams to define CX strategy for critical journeys and advance initiatives with a focus on profitability and customer satisfaction. Requires 6+ years of experience, a Masters degree, and credit card product familiarity.

Qualifications

• 6+ years of experience in customer experience or insights
• Masters degree or equivalent
• Strong written and verbal communication skills

Responsibilities

• Define CX strategy for critical customer journeys
• Design, test end-to-end improvement initiatives
• Lead growth strategy balancing customer focus and profitability
• Partner with lines of business to drive digital investments

Skills

Customer Experience

Customer Insights

Project Management

Leadership

Data Analytics

Education

Masters Degree or equivalent

Job description

U.S. Bank in Chicago seeks a senior leader to drive innovative customer experience across the card business. You will articulate customer insights, direct data-driven decisions, and partner across multiple platforms to improve engagement and market position.

Lead cross-functional teams to define CX strategy for critical journeys and advance initiatives with a focus on profitability and customer satisfaction. Requires 6+ years of experience, a Masters degree, and credit card product familiarity.