VP, Bank Operations Director

Idaho-First-Bank; Boise (ID); On-site; USD 120,000 - 180,000; Full time

Job summary

Idaho First Bank seeks a strategic, hands-on Bank Operations Director to lead back-office operations, regulatory compliance, and continuous process improvement. You will manage a team of operations professionals, oversee core system administration, and coordinate with auditors and regulators.

The role emphasizes risk management, service delivery, and collaboration across branches to sustain operational excellence and cost efficiency.

Qualifications

• 7–10 years in bank operations with 3+ years in supervision/management.
• Bachelor’s degree in business administration, finance, or related field.
• Proficiency with core banking systems and MS Office.
• AAP certification preferred.

Responsibilities

• Lead Bank Operations team to ensure accuracy, compliance, and customer service.
• Oversee daily operations: deposits, electronic banking, wires, ACH, checks.
• Manage core system (Jack Henry) integration with processes and vendor relations.
• Ensure regulatory compliance, risk management, and process improvements.
• Coordinate audits, subpoenas, garnishments, and legal orders as needed.
• Develop and update procedures for new accounts, cash limits, and processing.
• Monitor KPIs and risk metrics; report findings to leadership.
• Mentor and develop a high-performing team; establish clear goals.

Skills

Strategic leadership

Regulatory risk management

Project & change management

Clear communication

Education

Bachelor’s degree in business/finance

AAP certification (preferred)

Tools

Jack Henry Core System

Microsoft Office Suite

Job description

Description

Idaho First Bank is seeking a strategic, hands-on Bank Operations Director to lead and enhance the effectiveness, compliance, and efficiency of our operational functions. This senior-level role is responsible for overseeing all back-office operations, ensuring exceptional service delivery, regulatory compliance, risk management, and continuous process improvement. The role manages a team that includes Bank Operations Specialists and other operations personnel.

Essential Functions:

• Lead the Bank Operations team, ensuring high levels of accuracy, compliance, and customer service.
• Oversee daily bank operations including deposit operations, electronic banking, wire processing, ACH and check processing, Reg CC holds, Reg E disputes, OFAC screening, fraud monitoring, dormant accounts and escheatment, IOLTA accounts and records management.
• Administer and optimize the Bank’s core system (Jack Henry) and ancillary services, ensuring effective integration with operational processes, timely system updates, and strong vendor relationships. Administer user access including user onboarding, maintaining appropriate system access, and removing access upon separation or role changes.
• Oversee legal processing activities, including timely and accurate handling of subpoenas, garnishments, tax levies, and other legal orders in compliance with applicable laws.
• Coordinate team members to validate account verification review process, ensuring timely resolution and appropriate documentation of reviews for account ownership, and authorized signers. Oversee and audit the operations certification process for both branches and back-office operations, ensuring that all locations meet established standards for regulatory compliance, procedural consistency, and internal control effectiveness.
• Develop, maintain and regularly update procedures, including new accounts, cash limits, teller transaction processing, wire processing and other operational activities,
• Develop, implement and maintain operational policies and procedures to ensure compliance with regulatory requirements and operational best practices.
• Monitor and report on key performance indicators and risk metrics, and address any issues that impact operational effectiveness, compliance, or cost efficiency.
• Serve as a liaison with auditors, regulators, and internal departments on operational matters.
• Assist branch staff with Operations procedures and policy questions. Ensuring the branches follow current banking regulations.
• Drive operational excellence by championing technology solutions and process improvement initiatives.
• Manage and review ACH processing activities with third-party vendor partners to ensure accuracy and compliance.
• Lead, mentor, and develop a high-performing team with clear goals and accountability.
• Maintain strong knowledge of federal and state regulations related to banking operations including UCC, BSA/AML, Reg CC, Reg E, NACHA rules, and OFAC requirements.
• Support strategic planning efforts by aligning operational initiatives with broader organizational goals.

Requirements

Skills:

• Comprehensive understanding of banking regulations, operational risk management, and industry best practices.
• Proven leadership, project management, and change management capabilities.
• Exceptional communication and interpersonal skills; ability to collaborate across departments and influence at all levels.
• Ability to manage multiple priorities and drive organizational change.

Education & Qualifications:

• Minimum 7-10 years of progressive experience in bank operations, including at least 3 years in a supervisory or management capacity.
• Bachelor’s degree in business administration, finance, or a related field or equivalent combination of education and experience.
• Proficiency with banking core systems and Microsoft Office Suite.
• AAP certification is preferred.

About IFB:

Idaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, Bend and Hailey. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at www.idahofirstbank.com

Equal Opportunity Employer