VP, AI Product Owner — Digital Assistant Platform

New York Life Insurance Co; New York (NY); Hybrid; USD 160,000 - 229,000; Full time

Job summary

New York Life is seeking a Corporate Vice President, Digital Product Owner to lead NYL360 AI Assistant and Voice Avatar initiatives from NYC HQ in a hybrid role. You'll own the product vision, collaborate with Google and Obin, and mentor POs while delivering high-impact AI-enabled experiences for thousands of advisors.

The role emphasizes strategic roadmap, cross‑pod collaboration, and the delivery of scalable AI features with strong governance and measurable outcomes.

Qualifications

• Experience modernizing complex workflows and simplifying high-friction digital experiences.
• Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
• Comfort with modern AI tools (Claude, ChatGPT) and the ability to teach others.
• Strong user research instincts and experience turning field insights into product strategy.
• Preferably, Product Owner/Manager experience in digital transformation - financial services a plus.
• Collaborative mindset: comfortable navigating ambiguity, building consensus, and helping peers succeed.

Responsibilities

• Set the vision and roadmap for the AI Assistant / Voice Avatar — translating advisor pain points into conversational use cases.
• Run point on building out and enhancing the Avatar and mobile app functions.
• Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.
• Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
• Lead early‑stage prototyping across pods to identify what's ready to scale.
• Serve as the bridge between our POs, our Design team, and Obin's design & engineering teams.
• Partner with fellow Product Owners across pods to align priorities, dependencies, and standards.
• Upskill POs on intermediate and advanced AI tools like Claude and ChatGPT.
• Represent the AI/Voice workstream in cross‑pod planning to keep NYL360 cohesive.
• Turn NYL360 principles and field research into a prioritized roadmap and well‑defined backlog.
• Tackle high‑friction workflows like case tracking, service status, and meeting prep.
• Define acceptance criteria and success metrics with stakeholders.
• Lead end-to-end feature delivery with engineering, UX, and field advocates.
• Manage risks tied to legacy infrastructure and cross‑platform integration.
• Partner with vendors, including Google and Obin, validating deliverables for quality and fit.

Skills

Conversational AI

Voice Interfaces

AI Tools

User Research

Cross-functional Collaboration

Digital Transformation

Product Ownership

Tools

Claude

ChatGPT

Job description

New York Life is seeking a Corporate Vice President, Digital Product Owner to lead NYL360 AI Assistant and Voice Avatar initiatives from NYC HQ in a hybrid role. You'll own the product vision, collaborate with Google and Obin, and mentor POs while delivering high-impact AI-enabled experiences for thousands of advisors.

The role emphasizes strategic roadmap, cross‑pod collaboration, and the delivery of scalable AI features with strong governance and measurable outcomes.