VP, AI-Powered Digital Commerce & Experience

Equinix; Bellevue (WA); On-site; USD 272,000 - 408,000; Full time

Job summary

Equinix is seeking a dynamic Head of Digital for Commerce and Experience to lead vision, product strategy, and end-to-end delivery of a scalable, data-driven digital platform for global sales and services. This VP partners with the CRO and CPO to provide frictionless, zero-touch experiences for customers and channel partners across regions.

The role oversees UI/UX, engineering and operations, with accountability for platform delivery and collaboration with AI, cyber-security and architecture

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field; MBA or advanced degree preferred
• 12+ years of experience in product management, digital transformation or technology leadership with at least five years in a senior leadership role related to B2B marketplaces or sales and service portals
• Proven success leading digital initiatives that support revenue growth and commercial growth
• Strong business acumen and understanding of sales, marketing go-to-market dynamics and revenue strategies

Responsibilities

• Strategic partner to CDIO, CRO and CPO organization to define and execute a product and platform strategy for portals
• Champion an AI-first and data-driven mindset and collaborate closely with the AI team to help bring predictive AI to targeted marketing and propensity to buy to maximise revenue
• Partner with business operations leaders to drive process optimisation to bring about a full process transformation alongside the digital transformation
• Own the full product lifecycle-from ideation and prioritisation to delivery, adoption, and continuous improvement-of all portals supporting the CRO and CPO functions
• Build and lead a high-performing product team to drive innovation, agile delivery, and measurable outcomes
• Prioritise features and investments based on business value, ROI, and stakeholder input, ensuring transparency and alignment
• Act as the voice of the business within DIO and the voice of digital within the Revenue and Products organizations
• Proactively engage with CRO, CPO and Data Center Operations to understand pain points and opportunities as well as Business Operations for process simplification
• Lead change management efforts and champion digital adoption across the revenue organization
• Lead the design and implementation of innovative solutions that enhance customer experience and operational performance
• Utilise data analytics and customer feedback to inform decision-making and drive continuous improvement
• Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility
• Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability
• Benchmark and stay informed about trends in sales technology, revenue intelligence, and commercial platforms
• Build, coach and expand the Commerce & Experience digital team to support the business' success

Skills

Product management

Digital transformation

Technology leadership

B2B marketplaces

Sales portals

Education

Bachelor's degree in Information Technology or Business Administration

MBA or advanced degree preferred

Job description

Equinix is seeking a dynamic Head of Digital for Commerce and Experience to lead vision, product strategy, and end-to-end delivery of a scalable, data-driven digital platform for global sales and services. This VP partners with the CRO and CPO to provide frictionless, zero-touch experiences for customers and channel partners across regions.

The role oversees UI/UX, engineering and operations, with accountability for platform delivery and collaboration with AI, cyber-security and architecture