VP, AI Enablement & Employee Experience

Relha LLC; Stamford (CT); Hybrid; USD 170,000 - 290,000; Full time

Benefits offered by this job

Annual bonus

Flexible work arrangements

Job summary

Synchrony seeks a VP, Head of AI Enablement to lead enterprise programs, communications, communities, and change initiatives that help associates understand, access, and use AI tools effectively in their day-to-day work.

Reporting to the Chief AI Officer, you will partner with legal, compliance, risk, marketing, communications, HR, technology, business leaders, and internal community champions to drive responsible AI enablement across the organization.

Qualifications

• Bachelor’s degree in a related discipline and 10+ years of experience in employee experience, enterprise enablement, change management, or strategic leadership.
• In lieu of a degree, 12+ years of relevant experience.
• Proven track record designing and scaling enterprise adoption programs for new tools, digital capabilities, emerging technologies, or new ways of working.
• Experience partnering across legal, compliance, risk, privacy, marketing, communications, HR, technology, and business functions in a regulated environment.
• Strong understanding of AI, generative AI, automation, collaboration tools, employee productivity technologies, and responsible-use concepts sufficient to lead enablement credibly across technical and non-technical audiences.

Responsibilities

• Lead enterprise AI enablement programs to help associates understand and responsibly use AI tools.
• Develop and execute the AI employee experience strategy including adoption journeys, communications, engagement moments, role-based enablement, feedback channels, and measurement plans.
• Drive rollout of AI tools and priority use cases across the organization, ensuring launch readiness, stakeholder alignment, associate-facing guidance, adoption support, and post-launch learning loops.
• Partner closely with legal, compliance, risk, privacy, technology, marketing, communications, HR, learning, and business teams to ensure enablement initiatives are responsible, aligned, and easy for associates to understand and act on.
• Create practical enablement materials, playbooks, FAQs, responsible-use guidance, launch kits, leader toolkits, demos, and engagement content that make AI tools useful and approachable for different associate audiences.
• Define and track adoption and engagement metrics, including tool usage, participation, sentiment, community activity, use case activation, learning engagement, barriers to adoption, and qualitative feedback.
• Prepare executive-ready updates for the Head of AI and senior stakeholders, clearly articulating adoption progress, employee engagement, communications activity, risks, opportunities, decisions needed, and next priorities.

Skills

Enterprise change leadership

Executive communication

AI enablement

Education

Bachelor’s degree in a related discipline

12+ years of relevant experience in lieu of degree

Job description

Synchrony seeks a VP, Head of AI Enablement to lead enterprise programs, communications, communities, and change initiatives that help associates understand, access, and use AI tools effectively in their day-to-day work.

Reporting to the Chief AI Officer, you will partner with legal, compliance, risk, marketing, communications, HR, technology, business leaders, and internal community champions to drive responsible AI enablement across the organization.