VP, Account Management

Newton Research; Needham (MA); Remote; USD 338,000 - 413,000; Full time

Job summary

Newton Research is seeking a VP of Account Management to lead our Account Directors, own customer growth and net revenue retention, and report to the Chief Customer Officer. You will ensure every customer derives measurable value and continues to expand within Newton's software platform.

In this role you will build a high-performing team, set the playbook for value realization, partner with brand and agency stakeholders, and drive expansion revenue.

Qualifications

• 10+ years in account management or customer success with team leadership.
• Deep expertise in media, ad tech, and marketing measurement.
• Proven track record of expansion revenue and strong NRR.
• AI-forward mindset focused on customer outcomes.

Responsibilities

• Build and lead a team of Account Directors.
• Own customer growth, retention, and NRR targets.
• Define the playbook for value realization and expansion.
• Serve as executive sponsor for strategic brand and agency partners.

Skills

Team leadership

Account management

Media & ad tech

AI & customer outcomes

Growth & expansion

Job description

VP of Account Management

Customer · USA-Remote · Full-time

About the role

We're looking for a VP of Account Management, reporting to our Chief Customer Officer, to lead our Account Directors and own customer growth and net revenue retention (NRR). You'll make sure every customer gets measurable value from Newton and keeps finding more.

In this role, you will:

• Build and lead a team of Account Directors.
• Own customer growth, retention, and NRR targets.
• Define the playbook for value realization and expansion.
• Serve as an executive sponsor for strategic brand and agency partners.

You might thrive in this role if you:

• Have 10+ years in account management or customer success, including experience leading teams.
• Bring deep expertise in media, ad tech, and marketing measurement.
• Have a track record of driving expansion revenue and strong NRR.
• Are an AI enthusiast who puts customer outcomes first.

What success looks like

In your first 90 days:

• You've reviewed every account's health and flagged risks and expansion opportunities.
• You've met with executive sponsors at our most strategic customers.
• You've shared a plan for team structure, hiring, and the account management playbook.

In your first year:

• The book of business shows strong NRR and gross retention.
• Your team consistently drives meaningful expansion revenue.
• Every account has a success plan with clear, measurable value goals.
• Your team is fully staffed, ramped, and running a repeatable playbook.

About Newton Research

Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We are building the next generation of the closed loop media lifecycle, developing AI agents that leverage the latest in LLMs and generative AI with specialized knowledge. Our products generate actionable business insights for our customers and partners, assisting in each step of the media planning, buying and measurement lifecycle.

Compensation

$337,500-412,500 OTE + Equity & benefits