VP, Account Growth & Retention (Remote)

Newton Research; Needham (MA); Remote; USD 338,000 - 413,000; Full time

Job summary

Newton Research is seeking a VP of Account Management to lead our Account Directors, own customer growth and net revenue retention, and report to the Chief Customer Officer. You will ensure every customer derives measurable value and continues to expand within Newton's software platform.

In this role you will build a high-performing team, set the playbook for value realization, partner with brand and agency stakeholders, and drive expansion revenue.

Qualifications

• 10+ years in account management or customer success with team leadership.
• Deep expertise in media, ad tech, and marketing measurement.
• Proven track record of expansion revenue and strong NRR.
• AI-forward mindset focused on customer outcomes.

Responsibilities

• Build and lead a team of Account Directors.
• Own customer growth, retention, and NRR targets.
• Define the playbook for value realization and expansion.
• Serve as executive sponsor for strategic brand and agency partners.

Skills

Team leadership

Account management

Media & ad tech

AI & customer outcomes

Growth & expansion

Job description

Newton Research is seeking a VP of Account Management to lead our Account Directors, own customer growth and net revenue retention, and report to the Chief Customer Officer. You will ensure every customer derives measurable value and continues to expand within Newton's software platform.

In this role you will build a high-performing team, set the playbook for value realization, partner with brand and agency stakeholders, and drive expansion revenue.