Voting Systems Specialist & Training Lead

Georgia Department of Revenue; Georgia; On-site; USD 44,000 - 60,000; Full time

Job summary

Georgia Secretary of State is seeking a Systems Generalist to support the Voting Systems team. You will assist with statewide election readiness, equipment testing, ballot building, and training across county offices, ensuring secure and efficient operation of voting systems.

The role coordinates with county officials, vendors, and internal IT teams, providing technical support and process improvements while maintaining inventory and compliance with policies.

Qualifications

• Three (3) years of experience in election administration, information technology, technical support, training, project coordination, or related field.
• Bachelor’s degree in a related field and one year of related experience OR Associate’s/Vocational/Technical degree and three years of related experience OR five years of related experience as substitution.

Responsibilities

• Coordinate and support statewide election readiness activities.
• Assist with election equipment validation and acceptance testing.
• Assist with in-house ballot building operations and election preparation activities.
• Support Election Day operations and provide technical assistance to county election offices during elections.
• Participate in post-election reviews, audits, and equipment reconciliation activities.
• Support the rollout of election-related initiatives, technology upgrades, and process improvements.
• Serve as a primary point of contact for county election officials regarding voting system operations and technical support.
• Maintain professional relationships with county election supervisors, staff, vendors, and other stakeholders.
• Communicate project status, election readiness activities, and operational updates to leadership and county partners.
• Coordinate and deliver voting system training programs for county election officials and staff.
• Create and maintain training materials, user guides, standard operating procedures, and reference documentation.
• Support statewide training initiatives and certification programs.
• Maintain accurate inventory records for all state-owned voting system equipment.
• Coordinate equipment deployment, recovery, maintenance, replacement, and lifecycle management activities.
• Conduct periodic inventory audits and reconciliation activities.
• Assist with equipment shipping, logistics, warehousing, and distribution efforts.
• Support voting system servers, workstations, election management systems, and related infrastructure.
• Assist with system installation, configuration, testing, maintenance, and troubleshooting.
• Coordinate with vendors and internal IT teams to resolve technical issues.
• Support system upgrades, software releases, and technology refresh initiatives.
• Maintain familiarity with election management databases and related reporting tools.
• Design, coordinate, and execute short-term and long-term projects supporting election operations.
• Identify opportunities to improve business processes, operational efficiency, and customer service.
• Develop recommendations for technology enhancements and operational improvements.
• Support election cybersecurity initiatives and security best practices.
• Assist with security assessments, audits, compliance reviews, and incident response activities.
• Ensure compliance with federal, state, and agency policies governing election systems and equipment.
• Maintain chain-of-custody and security procedures for election equipment and data.
• Demonstrate initiative, professionalism, and sound judgment in a fast-paced environment.
• Accept direction and feedback from supervisors and follow through appropriately.
• Develop and maintain effective working relationships with users, stakeholders, vendors, and peers.
• Perform other duties as assigned.

Skills

Election processes

Voting systems

IT knowledge

Microsoft 365

Customer service

Project management

Communication

Problem solving

Travel

Education

Bachelor's degree in IT / related field

Tools

Election management systems

Ballot building software

Inventory management software

Job description

Georgia Secretary of State is seeking a Systems Generalist to support the Voting Systems team. You will assist with statewide election readiness, equipment testing, ballot building, and training across county offices, ensuring secure and efficient operation of voting systems.

The role coordinates with county officials, vendors, and internal IT teams, providing technical support and process improvements while maintaining inventory and compliance with policies.