Volunteer Recruitment & Onboarding Specialist

Mercy Ships; Lindale (TX); Hybrid; USD 28,000 - 31,000; Full time

Job summary

Mercy Ships is seeking an Operations Recruitment Coordinator to support US applications, crew and alumni. You will deliver high-quality customer service, coordinate screening, and guide candidates through all stages of the volunteer journey.

This is a full-time hybrid role requiring 3 days in our Lindale, Texas offices. Ideal candidates will manage applicant communications, ensure data integrity in P&C systems, and maintain engaging, informative interactions with stakeholders.

Qualifications

• Must have high-quality customer service for US applicants.
• Ability to screen US volunteer applications and guide crew through the journey.
• Strong communication with stakeholders and ability to maintain accurate records.

Responsibilities

• Respond to inquiries from potential applicants and provide accurate information.
• Screen US volunteer applications for onboard and ashore roles.
• Coordinate pre-ship orientations and manage interview scheduling.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Empathy

Confidentiality

Data integrity

Scheduling interviews

CRM tools

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Salesforce

Pardot

Microsoft 365

Job description

Mercy Ships is seeking an Operations Recruitment Coordinator to support US applications, crew and alumni. You will deliver high-quality customer service, coordinate screening, and guide candidates through all stages of the volunteer journey.

This is a full-time hybrid role requiring 3 days in our Lindale, Texas offices. Ideal candidates will manage applicant communications, ensure data integrity in P&C systems, and maintain engaging, informative interactions with stakeholders.