Volunteer Programs Lead – Elevate Patient Experience

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 60,000 - 102,000; Full time

Job summary

MedStar Health’s Washington Hospital Center in Washington, DC seeks a Volunteer Services Coordinator to manage recruitment onboarding, training, scheduling, and retention of volunteers. The role partners with hospital departments to maximize volunteer impact on patient and family experience.

The position involves coordinating orientation, keeping compliant records, and developing programs that support community engagement and service.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field required.
• Master's degree preferred in healthcare administration, business, or related field.
• One year of relevant education may substitute for one year of work experience.

Responsibilities

• Coordinate daily volunteer recruitment onboarding, training, scheduling, compliance, and retention.
• Collaborate with clinical and administrative leaders to identify opportunities for volunteer support.
• Develop and implement programs to enhance patient, family, and staff experiences.
• Maintain accurate volunteer records and ensure safety, confidentiality, and infection prevention standards.
• Prepare reports on volunteer hours, productivity, retention, and program outcomes.

Skills

Organization skills

Communication

Interpersonal skills

Collaborative

MS Office

Database management

Patient experience

Volunteer management

Education

Bachelor's degree

Master's degree

Tools

Volunteer management platform

Job description

MedStar Health’s Washington Hospital Center in Washington, DC seeks a Volunteer Services Coordinator to manage recruitment onboarding, training, scheduling, and retention of volunteers. The role partners with hospital departments to maximize volunteer impact on patient and family experience.

The position involves coordinating orientation, keeping compliant records, and developing programs that support community engagement and service.