Volunteer Program Leader: Build Community & Impact

Valleyhumane; Pleasanton (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits

Job summary

Valley Humane Society in Pleasanton, CA is seeking an experienced and energetic Volunteer Program Manager to lead a corps of more than 200 volunteers who support our animals, programs, and mission.

This people-first leadership role emphasizes coaching, public speaking, problem-solving, and hands-on program management, overseeing the volunteer experience from recruitment and onboarding through training, recognition, retention, and difficult performance conversations while partnering with shelter

Qualifications

• 3+ years of experience in people management or volunteer management.
• Strong public speaking, facilitation, coaching, and interpersonal communication skills.
• Ability to manage sensitive conversations and provide constructive feedback.
• Highly organized with ability to balance strategy, scheduling, training, events, and hands-on volunteer support.
• Comfort using data and reporting tools; volunteer-management or CRM experience is a plus.
• Basic knowledge of animal care, handling, and shelter safety; willingness to learn quickly.
• Availability for some weekend, evening, and holiday shifts.

Responsibilities

• Leading, coaching, and mentoring a corps of more than 200 volunteers
• Managing recruitment, onboarding, training, recognition, retention, and volunteer communications
• Delivering engaging orientations and ongoing training for groups of all sizes
• Providing constructive feedback and handling conflict or performance concerns with empathy and professionalism
• Partnering with Operations and program leaders to align volunteer scheduling and training with organizational needs
• Representing the volunteer program at community events, speaking engagements, and outreach activities
• Tracking volunteer coverage, retention, satisfaction, attendance, and pipeline health
• Improving volunteer systems, processes, and engagement strategies through data and experimentation

Skills

People management

Volunteer management

Public speaking

Coaching

Interpersonal communication

Data reporting

CRM/database

Animal welfare knowledge

Tools

CRM/database

Job description

Valley Humane Society in Pleasanton, CA is seeking an experienced and energetic Volunteer Program Manager to lead a corps of more than 200 volunteers who support our animals, programs, and mission.

This people-first leadership role emphasizes coaching, public speaking, problem-solving, and hands-on program management, overseeing the volunteer experience from recruitment and onboarding through training, recognition, retention, and difficult performance conversations while partnering with shelter