Volunteer Engagement & Programs Manager

ANIMAL FRIENDS; Pittsburgh (Allegheny County); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off, holidays, and birthday

Retirement plan with employer contrib

Employee Assistance Program

Continuing education and professional

Pet care discounts and on‑site clinic

Casual dress and Animal Friends gear

Opportunities to connect with and lead

Collaborative leadership team

Meaningful work that supports animals

Job summary

Animal Friends in Pittsburgh seeks a Volunteer Services Program Manager to lead and grow our volunteer program, coordinating recruitment, onboarding, and engagement across the organization. The role emphasizes strategic leadership, data-driven decisions, and cross‑team collaboration to maximize volunteer impact.

You will supervise the Volunteer Services and Welcome Center teams, partner with People & Culture, and oversee systems like Volgistics, ensuring excellent volunteer experiences and

Qualifications

• Bachelor’s degree preferred; four+ years in volunteer management or nonprofit programs.
• Experience supervising staff and managing multiple priorities.
• Ability to obtain required clearances and travel locally.
• Strong leadership, communication, and relationship-building skills.

Responsibilities

• Develop and implement strategic recruitment, onboarding, training, engagement, and retention initiatives to strengthen and grow the volunteer program.
• Ensure volunteers are effectively integrated into organizational programs and services.
• Evaluate volunteer program effectiveness through data analysis, feedback, and continuous improvement initiatives.
• Maintain and update volunteer policies, procedures, handbooks, and codes of conduct.
• Directly supervise Volunteer Services and Welcome Center Coordinators.
• Provide coaching, guidance, performance management, and professional development to team members.
• Foster a culture of accountability, collaboration, service excellence, and continuous improvement.
• Partner with People & Culture to address volunteer conduct concerns in a fair, transparent, and consistent manner.
• Oversee administration of the Volunteer Management System (Volgistics), ensuring data integrity and effective system utilization.
• Ensure timely responses to volunteer inquiries, scheduling requests, and program needs.
• Oversee volunteer onboarding, orientation, recordkeeping, badge issuance, and documentation.
• Monitor volunteer participation, retention, attendance, engagement, and program outcomes.
• Provide leadership for Welcome Center operations.
• Ensure volunteers, guests, adopters, donors, and visitors experience a welcoming and positive environment.
• Oversee apparel and supply inventory, point-of-sale transactions, event support, and operational processes.
• Support Therapet volunteer administration, including volunteer recertifications, recordkeeping, and hours tracking.
• Develop and execute communication strategies reaching more than 2,000 active volunteers.
• Partner with Communications to enhance volunteer recruitment, awareness, and engagement through digital, print, and in‑person opportunities.
• Build and maintain relationships with community organizations, colleges, corporate partners, and service groups.
• Facilitate corporate volunteer opportunities and days of service in partnership with Development staff.
• Lead volunteer staffing efforts for Black Tie & Tails and other major organizational events.
• Develop volunteer recruitment, scheduling, training, communication, and event‑day support plans.
• Plan and execute volunteer recognition programs and appreciation events, including annual celebrations and awards programs.
• Create opportunities that strengthen relationships among volunteers and staff throughout the organization.
• Manage the Volunteer Services budget.
• Collect, analyze, and present data related to volunteer hours, retention, attendance, participation levels, and volunteer full‑time‑equal contributions.
• Utilize data to drive strategic decision‑making and improve program outcomes.
• Perform other responsibilities as assigned to support organizational needs.

Skills

Volunteer management

Leadership

Community engagement

Data analysis

Relationship building

Project management

Education

Bachelor’s degree preferred

Tools

Volgistics

Microsoft Office (Outlook, Word, Excel, Teams)

Job description

Animal Friends in Pittsburgh seeks a Volunteer Services Program Manager to lead and grow our volunteer program, coordinating recruitment, onboarding, and engagement across the organization. The role emphasizes strategic leadership, data-driven decisions, and cross‑team collaboration to maximize volunteer impact.

You will supervise the Volunteer Services and Welcome Center teams, partner with People & Culture, and oversee systems like Volgistics, ensuring excellent volunteer experiences and